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Caroline Kerzee

Can’t get call back from director or staff, ever. Don’t bother trying to get the nurses station to answer the phone. They sit there and ignore the calls. I’ve been there and have seen nurses sitting at the station and just ignore the incoming calls. Being that I live out of town this is very frustrating and disappointing. Only the front desk operator answers the phone, only to transfer you to lines that go to full VM.

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Julie Atkinson

Never put your loved one here. My mom has only been here a few weeks and the care she is getting is not the greatest. Then making me get out of the room when they change my mom and I am not even in the way. The receptionist that works at night is not friendly and has an attitude whenever I come in the building and does not dress professional. Bugs flying everywhere in the room. My mom is on hospice and sometimes they don’t answer the phone at the nurses station or help her answer her phone. I like to get updates on my mom.

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judy Love

Being here as a patient I can say everything that is said about nursing homes are true. I must say the therapy team is great. Paul Boone,Rena Mathew, Amabella David, Michael Frauendorff, Vijaya K, Maybelle Lozano and Angie Patrick. Thank you all so very much. I truly appreciate all the help and support gave. I pray Gods blessings for you. Keep up the amazing job. I also thank God for a few nurses Hannah, Rachel and Victoria. Some CNA’s Tamika,(day) and night Ms. Delores H.. Thanks to everyone who had a hand in helping me .May God continue to bless each of you. I love you all with the love of God. ( a raise would be great) lol

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Heather

I have a close family member residing at BRIA of Westmont and I can’t stay enough good about the caring team. The care has been exceptional - more than what you’d except in a nursing facility. Originally we planned to bring our family member home, however plans changed. The administrative team was helpful in accommodating our family needs and communication has been great including phone calls, emails and scheduled care plan meetings. The therapy and restorative teams has been attentive. It’s also nice to know they are making updates of their 2nd floor - making my family member’s adjustment even better. Great work BRIA Westmont - and thank you for caring for my family like they are your own. See you on my next visit.

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Natalie Ekonomiuk

Placing my grandmother at BRIA was the biggest mistake EVER. The facility is dirty and smells foul. I have heard the aide's tell patients to "shut up" when they have dementia and are simply just confused. The aide's do the bare minimum and I don't believe they complete their rounds like they're supposed to. I wish I could transfer my grandma, but it's just too late. I have so many regrets about this choice. There is awful communication between the facility and the hospice. They were administering a drug that THEY KNEW my grandma had a reverse reaction to- causing her so much unnecessary discomfort and pain. The front desk staff is also rude- one woman was on her phone as I asked her a simple question and she ignored me. This is extremely hurtful and disappointing given visitors are there to see their dying family members. I know nursing homes aren't nice in general, but this one really is a disaster.