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Nicio

A deeply disappointing and distressing experience My mother recently stayed at this facility for three weeks, and the experience was far below any acceptable standard of care. She returned home in significantly worse condition than when she arrived. Despite this facility’s claims of providing high-quality rehabilitation, the care she received was grossly inadequate. I repeatedly requested to meet with her doctors to discuss her treatment plan, but they routinely visited around 7 a.m.—well before family hours—effectively avoiding any meaningful communication. In three weeks, I was able to speak with them only once. This lack of transparency and willingness to engage was unacceptable, particularly since my mother has frontal lobe dementia, which severely limits her ability to advocate for herself. The rehabilitation services were another major disappointment. Sessions lasted barely fifteen minutes each day, far less than the 30 to 60 minutes that Medicare and Medicaid guidelines require. I strongly suspect that more time was spent on paperwork than on actual patient engagement. For a facility that promotes itself as specializing in rehabilitation, the level of care and communication we experienced was disheartening and negligent. Families should be aware that the reality does not match the favorable image presented. I urge management to review its practices and prioritize patient well-being and family involvement immediately.

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Tom Pavich

Exceptional Care and Compassion Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable—guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one’s care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

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Max Schultz

⸻ Burgess Square is a remarkable rehab center that goes above and beyond for its patients. From the first day, the team makes you feel welcome and genuinely cared for. The therapists are not only skilled and knowledgeable but also kind and encouraging, turning every session into a step forward in recovery. The building is clean, comfortable, and thoughtfully maintained, creating a calm and supportive atmosphere. The staff takes the time to understand each person’s needs and tailors care to help them succeed. My experience here was exceptional, and I’m thankful for the dedication and compassion shown throughout my stay. I highly recommend Burgess Square to anyone seeking quality rehabilitation.

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Alyssa Schultz

Burgess Square is an outstanding rehab center that truly cares about its patients. From the moment you walk in, the staff is welcoming, compassionate, and dedicated to helping you reach your recovery goals. The therapists are highly skilled, patient, and encouraging, making each session productive and positive. The facility is clean, comfortable, and well-maintained, creating an environment that feels safe and supportive. They take the time to listen, personalize care, and make you feel like more than just a patient. I’m truly grateful for the excellent care I received here and would highly recommend Burgess Square to anyone in need of rehabilitation.

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Evelin Correa

I can not say enough about this facility. I think the most difficult season in the life of our parents is transitioning them into rehab and/or long term care. They are scared to be left behind and forgotten. My mother was crying daily and as busy as the staff got, they always found the time and a way to make her feel welcomed, heard, loved and hopeful. The food was good. We take this stage of aging for granted when we are young until it hits our parents. 3 weeks later, we were able to get our mother on the plane and fly her to where we live in SC. Mom was transitioned into another rehab/long care facility for another 3 weeks. My mother was very disappointed and she kept saying this is not the kind of care I got from Burgess Square. The food was horrific and the rehab was subpar. It was hit or miss with the staff and she had very little interaction with them. So I say with confidence, that in contrast, Burgess Square out shined our expectations. Mom now has the perfect little southern condo and can manage at home with my father. My parents can now enjoy the rest of their life with us and we can be there with them when they go home to the Lord. Answered prayers. With love and warmest regards to Burgess Square staff. -The Hess Family