CITADEL CARE CENTER-WILMETTE is a Medicare-certified nursing home located in WILMETTE, IL. CMS overall rating: 5 out of 5 stars. Google rating: 4.8 out of 5 from 112 reviews. Accepts both Medicare and Medicaid.

CITADEL CARE CENTER-WILMETTE

wilmette, ILMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

432 POPLAR DRIVE

WILMETTE, IL

Cook County

Service Area

This nursing home is located in Cook County and serves residents in the IL area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

CITADEL HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.73 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.64 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 41.7% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 33.9% / Industry Avg: 35%

≈ At average (lower is better)

Google Reviews

4.8
112 reviews
Damilare Bello

Damilare Bello

can’t say enough wonderful things about this company. From the moment you walk through their doors, it’s clear that the nursing and therapy teams are exceptional. They treat every resident—and their families—with genuine kindness and respect, like they’re part of their own family. Their professionalism, compassion, and dedication truly stand out and make all the difference in the resident experience. What also sets this place apart is the social service advocate. They are always prompt, attentive, and go the extra mile to ensure residents’ needs and concerns are heard and addressed quickly. It gives families such peace of mind knowing someone is always looking out for their loved ones and advocating on their behalf. Overall, this team is caring, responsive, and deeply committed to the well-being of residents. Highly recommended! 💛

Verified Google review
Natalya Harp

Natalya Harp

I have heard nothing but good things about this place, and the people that work here. Specifically Nicole who is fantastic at her job. She cares deeply about all the resident’s needs and always maintains a positive attitude through her work!

Verified Google review
Kevan Bartz

Kevan Bartz

Exceptional care facility where the patients matter and the staff cares. Can not express enough how they really gave reassurance and put our minds at ease the whole process. Thank you for helping us through a difficult process.

Verified Google review
Lauren Knibbs

Lauren Knibbs

I’ve known several patients who were admitted to this facility and later discharged home feeling stronger, more confident, and well-educated about their safety and care. The staff here is incredibly hardworking and always willing to go the extra mile for both patients and residents. I highly recommend this facility to anyone in need of subacute rehab or long-term care. The dedication and compassion truly stand out.

Verified Google review
Adefisayo Adeyemi

Adefisayo Adeyemi

The nursing team and therapists were attentive, kind, and responsive to our questions and concerns. The rehab services were especially impressive. Thank you to the entire team at Citadel Wilmette for your compassion, professionalism, and support.

Verified Google review

Reviews from Google Places for CITADEL CARE CENTER-WILMETTE. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.