R

Roger Vincent

Avoid. My 83 year old mother was sent there for rehab and no one seemed to notice she wasn’t eating, had a fever and was in severe pain. We had to call 911 in order to get her to receive medical attention.

A

Amy Guy

Bridgewater proudly advertises a “spa-like experience.” This phrase is repeated in the background music while you sit on hold for hours trying to reach anyone in the building. What a joke. The hallways smell like a daycare that hasn’t been aired out. The bed? My dogs have better beds. The pillows feel like a thin layer of concrete disguised as fabric. The food is equally depressing — again, my dogs eat better than the residents here. My mother is a known fall risk. After asking for six hours for help to shower and receiving no assistance, she finally attempted to do it herself. That alone should be alarming. When I arrived, both her breakfast and lunch trays were still sitting in her room, untouched. The trash can was overflowing. The room was foul. But don’t worry — while nursing staff were nowhere to be found, the business manager had no trouble tracking me down to ask about insurance, discharge planning, and money. She was also the only person who ever answered the phone. My mother requested cough medicine at 3:00 PM. It arrived 48 hours later at 1:30 AM. Outstanding responsiveness. “Spa-like experience”? Please. The Humane Society provides better accommodations than this facility. If you’re considering this place for someone you love, visit unannounced — and trust what you see, smell, and experience for yourself.

P

phyllis green

--- **Five Stars for Exceptional Care at Bridgewater Healthcare Facility** My husband was a patient at Bridgewater for three months, and during that time, we experienced an extraordinary level of care, compassion, and professionalism that exceeded all expectations. The nursing staff, led by the outstanding Candice, delivered not only top-tier medical attention but also a sense of dignity and personal connection that made all the difference. A special thank you to Melissa, whose passion for patient care is truly heartwarming—her kindness and dedication shine in every interaction. The Physical, Occupational, and Speech Therapy teams are nothing short of phenomenal. Mallory and Jess brought energy and optimism to every session— their enthusiasm is truly infectious and played a significant role in my husband’s progress and recovery. Bridgewater’s administration and support staff deserve immense credit as well. The facility is spotless and impeccably maintained, thanks to their diligence and commitment. Everything runs smoothly, like a well-oiled machine, providing comfort and peace of mind to both patients and families. And let’s not forget the setting—serene, peaceful, and perfect for healing. We will be forever grateful for the care and support provided by the Bridgewater team. Thank you for walking alongside us during a challenging time and lifting us up with your compassion and excellence.

L

Link Phyllis Caudle Green

The nursing staff is first rate. Under the direction of Candace the quality of patient care is phenomenal. Special shout out to Melissa who made my husband stay and improvement possible. OT and speech are the best and constantly looking for new ways to challenge patients. Their enthusiasm is infectious. The rest of the staff from the front desk, CNA’s, and the Executive Director are committed to providing top quality care. The staff also became a support system for me and I will be forever grateful and will truly miss them.

S

Sandra Blanton

My mother has been at Bridgewater for over two years. She is 96 years old and has spent time in six different rehab and long term care facilities. The care she receives at Bridgewater is by far the best we have experienced. Her nurses and aides are attentive, understanding, respectful, knowledgeable and compassionate. The building is clean and has different activities going on each day. The employees seem to enjoy each other and their jobs; from medical staff, to administrative staff, therapists, maintenance and kitchen staff. Many have become like family to my mom....and also to me. I commend the director and his staff for creating such a professional and loving environment for our loved ones each day. God bless you all!