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Kevin

Amazing the ratio of 5 star reviews vs. 1 star! Practically the same! The people here are actual people if you, owner and staff have forgotten? Tell your staff to image that the people here, were their actual loved ones. Your same lame response for evey one star review is pitiful to say the least! Shame on you Owner, karma will find you, don't you worry! Don't you dare play victim when the time comes, you deserve whatever comes your way. I will pray for you!

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destiny martin

While dropping my Great Great Aunt off at Riverview Village tonight I had a very unpleasant experience. Like always everyday I pick her up in the mornings around 9am and drop her off at night around 9:30pm. Usually when I arrive to drop her off I ring the door bell and someone comes, but this time it was very different I am not one to complain about time, but when ringing the door bell it seemed no one was inside…I waited 15 mins and the door bell ringing did initially turn into me knocking on the door. This tall black African American nurse/cna with curly hair opened the door for me and I was met with a very unpleasant ridicule. She told me to never knock on the door and that I was very inpatient. I exclaimed that I was sorry and apologized multiple times but she angrily did not care and raised her voice to once again tell me to never knock on the door. I told her I understood and that I have been waiting outside with my very weak aunt, but she then said she doesn’t care and to never knock and to just use the door bell. I felt very hurt by her words and ended up telling my mom about the situation because although I’ve only been dropping/picking my aunt up from Hillcrest for about a week due to college break I had no clue about the no knock on door policy that she angrily informed me on. Sad to say that this encounter did ruin my Christmas night.

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Norma Austin

They do not change the residents 90% of the residents have bedsores residents are not changed regularly they are changed when the aides feel like it 90% of the residents have winds from not being changed. When you walk in the aides are gathered around the nurses station talking inappropriately in front of families #I’ve witnessed the head nurse talking about she’s about to quit and talking about how bad the pay is #I’ve asked where water was and they ignore me #I’ve rang the call light they sit there until they feel like getting up #ive witness nurse at work without any badges or uniforms #ive seen aides come in from smoking not even wash there hands. I’ve literally been in a elevator with one of the aides Miranda who my mom loves but she’s walking around vaping in the hallway I notified the nurse on duty which I don’t remember her name but she’s older and short with short dark colored hair and she just looked at me never apologized or anything I don’t no how this place is still in business they can’t keep employees so they hire whoever applies I e made a report to the state they need better DON Tabatha because she sits there and watches the cameras I’m sure but doesn’t do anything to fix the problems they just happy to have someone show up for work. It’s sad we put our loved ones on these places with people who don’t give a shit they don’t even care when family like me show you’d think the workers would at least act like they doing there job but nope they just on the clock getting a check When I go see mom again best believe I’m writing down names of everybody and snapping pics O and let’s not forget the aides working with extremely long names which’s causes bacteria and you can contribute to marks on patients again all again state board Please beware before taking your family members there these workers are just there for a paycheck I would love for the owner to leave a contact email so I can forward some information

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Ashley Belsky

Highly recommend Riverview Village. The staff are wonderful. Everyone was so kind, compassionate and professional. They went above and beyond taking wonderful care of our grandmother June. We will forever be grateful for you all.

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Greg Baynham

This place is taking GREAT care of my brother! He is receiving physical therapy here and his insurance is being difficult and trying to cut off his care. A shout out to Trina in administration, she has not only been calling me with updates almost daily, but she is truly going over and beyond filing paperwork and appeals with his insurance company. She has promised me that she will not allow my brother to be sent home until it is safe for him to leave, whatever that takes!! SO rare to find this level of support & dedication from a medical institution executive, in my experiences elsewhere, the only concern is the almighty dollar.