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Kristen Zickgraf

Hi. My Dad went here after being in hospital, in Columbia City. We were a little concerned on having go there. I went to see the place before my Dad said yes. It is very clean place. Didn't smell. The administrator- Laurie was very friendly and when touring the facility. Whenever passing a resident she knew their name and had a short conversation with them. It is an older facility, but they are have done to some remodeling to the floors. So I went back to my Dad. He was willing to try it out. He was there 2 weeks. He said meals were good. They had some activities to try out. But usually he tired from his physical therapy. He did get use of his left leg with no pain. And the staff were so friendly! If you ask my Dad. He said they all were very helpful and friendly. I had to talk to social services about getting him home health care. Brook was/is very friendly. I guess you can't judge a book by it's cover. I am very happy with the care that my Dad got and he is home now. He is still doing his exercise that the physical therapist(Beth Ann) gave him. Want everyone to know what great friendly care he received from "the Waters " in Columbia City

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Gary Pudell

Great staff, the menu, and food preparation could do with a vast improvement. No one who respects food, and what is involved to get it from the farm to the table would overcook vegetables to absolute mush. The nutrition that once was inside them has gone into the cooking liquid, and it would be better to serve that instead of the plant fiber, which at this point only causes loose stools. Ground beef, and chicken are cooked until hard and dry, with no clear juices left in them. Plain white rice, which is cheap is boiled and served plain, with no flavor added, not even a simple gravy. White bread is seldom seen, and even most of the buns are wheat. If hamburgers were meant to be on a wheat bun, I think that McDonald's and Burger King would have that option available. A ground beef patty has to be cut with a knife and fork because it is too hard to cut with the fork alone. Who ever is overcooking the food in the kitchen, wouldn't last an hour at any decent fast food joint, or restaurant. That's a problem that needs to be corrected by someone who actually cares about food, and food service. Bob Evans is closing many of it's locations in Indiana, there's bound to be some displaced workers who know how to run a kitchen and kitchen staff. Let's hope that many of them end up in the kitchen, and that the menu and food preparation will improve.

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Carol

I visited this community today and thoroughly impressed. Upon walking through the front door I was greater with a smile from the executive director who came out of her office to meet me. Ciera took me on a tour and I was greeted by smiles from all the residents and the staff. The building itself may be a little bit older but they a making great efforts to update. It was clean and Oder free. It is charming and homey. Most important I was impressed by the interactions between staff and residents. Everyone was engaged it is one big happy family. Well worth the consideration for your loved one.

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Chari Krafft

My mother went to the Waters in Columbia City mid-June. The administrator, Laurie, is so over-the-top helpful and answers all of my questions. Sheila, the RN, was able to get my mom involved in activities she would not have done without persuasion. Erica gives mom extra attention as do so many of the employees. Mom loves bingo and "B" helps make sure she can see the cards and play along. Amber plans activities that mom can enjoy. Mom's room is clean and newly refurbished. We are able to visit often and are always warmly greeted by the staff. My sister and I are so thankful for the great care that they give to her. They truly care about their patients and we are thankful that my sister found this facility for our mom. I highly recommend it! 1/13/25 - My mom's insurance dropped her and needless to say, I was so stressed to get things moved to another insurance company to cover her medications as soon as possible. Once again, Laurie, Kristen, Ann, and Sheila helped me make this transition (helping with the in-house details) and get her meds all straightened out. This Team always does more than expected!

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Angie Crabill

I cannot praise the staff enough at this wonderful facility! Laurie, the Administrator, provides top notch customer service! She went above and beyond during a very stressful time for me and my siblings. It was clear The Waters was the best choice! It is so refreshing to see the friendly and professional relationships among the staff who are most helpful with every need and question. The honesty and knowledge that was shared regarding our options was priceless. Other facilities out there could take a lesson from Laurie on how to provide amazing customer service to families and their loved ones! There is a real sense of calm and hominess at this facility. The Administrator and staff take the time (with heart) to get to know the patients, which are then treated like family. I highly recommend The Waters for your loved one! Skilled nursing and long-term facilities are NOT created equal! Do your research, take a tour, and your journey will lead you to Laurie and her incredible staff at The Waters of Columbia City!