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Danielle Rust

The staff are great with their residents! Administration does there best to accommodate there staff and their needs!!

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Johnnie Ackroyd

My sister had to spend time at Waters of Dillsboro. She was well taken care of and even though she was recovering and going for therapy she was still happy and enjoyed all the staff. She wasn't as pleased with the food but it's hard to please Italians who are used to great food. Would recommend The Waters of Dillsboro for anyone needing this type of care!!

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Kim Roach

Waters of Dillsboro has been a very nice place for my Mom. She is always happy and enjoys the staff "her friends". She has put on some weight due to good food. I can't say enough about the caring staff. Virginia's daughter.

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Kelly Musolf

My mother went there originally due to hip replacement. Found they weren’t having her walk not much PT. Would never continue or tell us when they stopped therapy. They kept her non/ambulatory like they do with many keeping them down. My mom was diagnosed with dementia at 95. She lived at The Waters for 6 years. In that time, I found theft of her personal property over and over, the staff was difficult to contact to FaceTime, talk to mom or return calls. Many times, found her with no makeup on, dry, flaky skin, fingernails broken with chipped polish, wearing different people’s clothes. On Thanksgiving, family arrived unannounced to find my mom the only one in her bed, not dressed or in the dining room. They took her large tv and replaced with a very small one that she could barely see, we bought her a heated, massaging recliner that the staff ruined and hardly had her in. Then, while at the beauty shop, she got burned by the hair dryer and it took days before contacting family to let us know. On her 102nd birthday, while visiting, she had someone else’s clothing on, was over-medicated and so lethargic she couldn’t keep her eyes opened snd could barely communicate! She wound up having a 101f fever and low oxygen and the nurse cried and gave some lame excuses! Lastly, when they found Elder Abuse was investigating the facility, we found my mom wasn’t getting a shower but once a week and had a bed sore from not being changed regularly! After celebrating her 103rd birthday, which they couldn’t even put her shoes on for her special day! A couple weeks later, we found that the staff notified us after 2 days of my mom not eating and on the 3rd day, the Nurse contacted family to then tell us she was non responsive. It’s suspected they decided to stop feeding her to kill her off quickly on account of us having them investigated. She passed within several hours later! Do not bring your parents to this facility if you want them to have quality care! Vanessa, the Director of the facility, was so rude to us and when told of the issues, she said we should find another facility! They’re the worst I have ever seen and I was in healthcare and know from experience!!

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Connie shadday

My mom has been there for almost 2 years. She is in hospice care now. I feel they are a great staff who cares for the residents. Always trying to make it fun and engaging. I’m sure they could use a few more people and some modernization. As with anyplace, you need to make sure you visit the resident and stay on top of things.