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Stephanie Derks

My grandma had been there for the past 3 years, and I can honestly say as a nurse, whose only experience of nursing homes is what my patients tell me, that I was pleasantly surprised with my experience towards my loved one being there! Though the facility is older, and aesthetically from the out and inside does not seem like much, the workers more than makeup for all the “bells and whistles” most newer nursing home facilities have. They treated my grandmother with love and respect, as much as I’m sure they do if it were their own family member. The times where maybe she didn’t get her call light answered right away or her needs met right away had to do with short staffing which all nursing homes, and also hospitals are currently experiencing everywhere. My grandmother had dementia, and despite her probably being a handful at times due to her condition, they never seemed annoyed and even when I wasn’t there when I would visit her, my grandma had nothing but good things to say about those that took care of her. The ladies in the front were wonderful, and I felt like the housekeepers were always pleasant when I’d come to visit her and if I ever needed something they would get it for me if I needed it. I know plenty have not had great experiences here, or at other local nursing home facilities, but if you’re looking for world class care at a facility, you won’t find one anywhere. Your best option would be to take them home and take care of your family yourself. Up until her passing I truly felt blessed and humbled to know she was always in safe and kind hands when our family wasn’t there with her. I couldn’t have asked for a better experience over the final years of my grandma declining. Thank you so much Great Lakes staff!

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Joy Kripikos

My name is joy, I returned back to this facility less than a month ago. This facility is great. I enjoy the activities I participate in daily. The staff is very kind, especially the nurses. Nadia in social services is amazing and very polite. Meredith in the business office is also kind and patient.. Greatlakes is very clean. I enjoy staying here. I would highly recommend this facility for your family members!

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Eric Harris

DO NOT BRING YOUR FAMILY HERE!!!!!!!!!!!!!! This facility is so unsanitary and unorganized. It does not make sense so many lazy nurses and CNA‘s the administrative staff does nothing to fix it, No supplies for the residents whatsoever, the supplies they do have is cheap as hell Or they barely have any, The rooms are a mess, They have like 60 patients on one unit and it’s a big mess over there, Just the whole facility needs to be organized and straightened out like this is ridiculous. I have never seen anything like this in my life and I have been to numerous nursing homes. And this is by far the worst

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Dennis Starkey

If I could give only half a star, I would. But before I offer my critique, I will offer a little bit of praise. The physical therapists and occupational therapists were wonderful. Some of the nurses and some of the CNA's (especially Bernice) did a good job. Nadia, the social services person, was helpful in the last few days my mom was there. But now here comes the criticisms. Quite a few of the nurses and CNA's seemed lazy or acted with incompetence. They were slow in responding to my mother when she turned on the call light. They were too slow about changing bed linens, especially after my mother had accidents in the bed. They were not too attentive to the bed sore that developed on my mother until we made a fuss. They were not too attentive to the yeast infection that developed under the breasts of my mother until we raised a fuss. We voiced our concerns on three separate occasions to the Director of Nursing. She did nothing to correct the situations. They have a poor policy concerning showers, which contributed to the yeast infection. The housekeeping personnel did a poor job of picking up dirty towels, gowns, and cleaning the room, especially cleaning the toilet.They were constantly short staffed and the staff depended on this excuse for the lack of quality care that was being given. There were many meals that came differently than what was printed on the menu. My wife and I regret not investigating this hell hole before we let my mother go there. If you are having to place your loved one in a rehab facility or a nursing home, I recommend that you not place that person in this facility.

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Rachel Fowler

I've recently been placed on a no trespassing order while I was visiting my father because other people were smoking weed in the outdoor smoking section. I did not bring it in anything to smoke nor participate in any kind of smoking. A month ago I was there and a resident was smoking weed and drinking on the other side of the patio area from us and a CNA came out and said "I didn't see anything". Some residents and staff regularly smoke out there while visitors aren’t present and I feel this was a weak attempt to stop me from documenting further neglect on not only my father, but all of the other patients as well as they all talk to me when I stop by. Drug test your staff! They should be held to the same standards. I’m almost positive the administrator doesn’t want me in the building because I’ve been documenting neglect and unsanitary conditions. As well as I had reached out to corporate regarding multiple residents complaining about rude CNAs, call lights being ignored for multiple hours, beds without sheets, dirty sticky floors, dirty dishes on the ground, leaving patients in the same cloths for weeks, and general neglect. I’ve witnessed those things on multiple occasions. I had to cut my dad’s hair due to dread locks forming while he was there. If the residents don’t eat the sub par and sometimes dried out food served to them they also do not offer any type of substitute nutrition as well. This facility also ignored my father’s claims of pain for months refusing pain medication until the hospital found out he has cancer. He had fell in the nursing home fracturing his hip prior to this and they limited the amount of medication he was able to receive and told him his hip couldn’t possibly be in pain anymore. This isn’t a place where they care and now they’ve made it where I can’t come when I’m the only person my dad has. Administrator refuses to call me back after incident and refuses to Lift the trespass order so I’m sharing my pictures and experience. The poop on the toilet in the photo was there for over a week. I documented it and waited to see how long it was going to take them to clean his room as I was tired of cleaning it myself when they’re paid to do it. I also had to change his cloths myself on multiple occasions because the people that are being paid to care for him aren’t doing it.