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Jared Gonzalez

My father picked this place because they allowed smoking at the facility. In order to not deal with my father as much they gave him oxygen to fix his anxiety without a prescription. When it was time for him to leave after his Medicare stopped covering his stay they provided no help with a prescription for oxygen after they pavlov's dog'd him making him codependent on Oxygen so he wouldn't feel like he was suffocating. After 2 months of running to the hospital 4-5 times a week due to anxiety attacks from not being able to breathe he went on Hospice, which took his life after 4 days. Another thing is he was here for 2 separate amputations. Doctor note said cleaned and changed bandages twice a day, it got done every other day instead. The leg stump got reinfected 4 separate times, and while being discharged it still never closed up correctly due to the infections. But on the discharge paperwork they wrote down, and I quote, "Reason for Discharge: Condition has improved", I can post a photo for proof, and when I called them about it and left a voicemail, I never received a phone call back. Not once in these past 20 months. My father may have been a piece of work, but he didn't deserve this. To be treated like a piece of meat to be experimented on with no remorse once the money dried up from insurance, I had to get everything out of the room at 11:48pm, because I was told if he stayed in that room past midnight, that they would bill him for the whole month. 20 months later they still sent me that room bill, month after month I kept looking at the bill, and wondering what I could say to them to explain how I truely feel. As my Fathers will to live was destroyed by this faculty. I never want to see or hear from this place ever again. Best in town, thats the sad part, they still are one of the best in town, and I watched first hand the "5 star care" in action during his stay here. Not all of the nurses were terrible, at least 3 to 5 of them were human. The rest of the crew, you know who you were, and what you failed to do.

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sephult ehaul

Very upset with the way this facility handles itself. I know and understand as a business their image is what matters. Unfortunately, there are more important things than their corporate image and administration. I am sitting in the hospital with my mother who was given narcan and reports having her chest being beaten on. I understand life saving measures, but if it's that critical and serious shouldn't have you informed the family. I mean inform anyone at all? This was yesterday and I find out at work by hospital admissions who was also thinking we were aware. Yes it is an okay facility, but cost cutting and underlying business plays more importance to the way that it is managed than the health and patient advocacy that should be given. I wholly expect a response from Chateau or someone who visits the facility maybe once a quarter for an audit that is pre-canned... but like the result of the facility I have no intention to waste time responding. This is already taking time from us. Family and loved ones deserve respect and care first. Don't respond now, as that would only upset us and all the others that hurt quietly worrying about retaliation. Just do the right thing. Just make a difference. That's the only right answer. This is why I am being public and honest. Reports will be made, but honesty with this hopefully helps others and their families, even the underpaid and overworked employees as it's not their fault, it's the ones who drive it to be a corporate facility rather than a community you call home and can feel safe in, and feel that your love ones are truly cared for. It's not always the local staff, but the people who just profit and turn their heads expecting more. Fix it, it is that easy. Thank you for your time, I've spent enough of it and would like to focus on my loved one. You should do the same, this could be you. BTW. Pretty yard and big facility, and all sorts of promotional material....nice ipad sign in...lots of surveys, but there is no handicap access to hold the door? Spent all that money when all you have to do is look and just do. Cut the fat from the top and take care of the people who matter, because we all get there at one point.

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Nicholas Himes

The grounds are almost always clean ive lived her gor almost 5 months the staff is great for the most part. Sometimes I think the food isn't the best. But that bring said I rhino they do the best they can with what they have

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Cindy Cochran

Staff members were friendly,polite. I'm a hospice patient, I get respite every 30 days, I'm not treated any different than full time patients. The residents seem to beyond to make me feel welcome. The grounds are like a park setting. The activity director goes beyond to make things fun, you can stay busy. CindyCochran

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Gina Hogan

My mom has been in this facility since January 2017. My sister and I live in Texas and we have tried to find a place similar/closer with no luck. The overall care and attention she receives is very appreciated. The staff are caring and the facility is older but clean. We never have to worry about any of her items going missing. I trust that she is being cared for when I cannot be there. I come to visit about every two months and we always have so much fun participating in activities and visiting. My sister and I have made life long friends with some of the residents and staff.