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Chris

Horrible to their residential neighbors. We cleared our vehicles out of the snow the night before only to have them request the city to plow our section of the street, again, and buried our cars under snow, again. It was their delivery truck that got stuck in the snow on their property at their back entrance and they asked the city of Greenfield to replow the public street and their private entrance, which resulted in our cars getting buried in snow and blocking the public access road, again. They plowed their parking area the day before in a way that piled snow up at their back entrance. That then caused their delivery truck to get stuck in the snow on their property this morning. The public street was fine. Yes, I witnessed these events as the semi spun their wheels in front of my house repeatedly. When we contacted them to let them know what happened and asked if they could help get the snow back away from our cars and access road exit, they said they'd help but they did not and didn't even bother to let us know someone changed their mind. When we called them back to follow up, we were told, "Your property is not our responsibility." Wow! I hope they don't provide patient care that way. They are rude and disrespectful of others, even when their actions caused others harm. Shame

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Just Me

This place hires ANYONE... That much is very clear by the condition most of their employees are in. This place is disgusting, absolutely not at all clean, smells of urine. We witnessed 2 people being completely ignored when we were there. One was rolling down a hallway trying to catch up to a lady asking for assistance as she giggled and walked faster. Sickening. They tried sending a relative of mine here and once we got there, ABSOLUTELY NOT. Anyone who can "work" in this place is just as much of a joke as this place. Don't even bother! Walk in... walk around a minute... even doordashers don't want to walk into that place... they change the name around because their reputation speaks for itself for their establishment AS WELL as the terrible workers. No idea how anyone would leave their family member here... go ahead, Google about this place. Needs condemned and definitely needs MAJORITY of new employees. One certified wiper seemed to be under the influence herself.

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Amanda Smith

Very unorganized. Ignored my loved one. Never a call back. No answer for all the wrong they are doing. Due to their negligence Medicare refuses to pay for another facility. Due to their negligence our loved one is not getting the physical therapy they need. And to this company....what good would it do to email your company for answers when you do not answer the phone.

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Jessica Malson

The healthcare team at this facility is Bar None above board! The heart they have for their residents and the families Shines on a daily. the entire team from leadership down works together to provide the best experience for each one of their residents. As a hospice partner in this facility I can speak to the teamwork and dedication that they have in providing the best quality of care from start to finish whether you're there long-term or rehab Thank you for everything you do to make a difference in the community you serve!

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Lauryn Campagnoli

Everyone wants to trust that their loved ones are in good, responsible, proactive hands. This facility did not provide that kind of care for my loved one. Our family had to be in constant micro-manage mode to ensure our loved one got the medications she was prescribed, checked on regularly, and that her test and lab results were followed up on in a timely manner. Calls were repeatedly disconnected making it a 20 minute ordeal just to reach someone to talk to (even during normal business hours). Those working said they would call us back on several different occasions, and that didn’t happen. Seems like there is some serious disorganization that is negatively impacting the level of care at this facility.