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Margaretha Madison

I was a resident recently. My stay was supposed to had been 2 weeks rehab but it turned into 9 months with no progress. Therapy people failed me, people in offices failed me, telling me a bunch of BS hoping I would believe. Some of the CNAs were good at their jobs but still needed more training. They just don't know the meaning of Patient Care ... It's not a paycheck. It's having a true heart and love what you do to make the residents feel good and cared for. I got billed for an entire month I wasn't there for and left several messages, didn't get all of my meds, was supposed to have home care ready for me when I got discharged, which non of these things happened. I had to set up my home care and still doing it after being home 2 weeks. From my experience, I wouldn't recommend anyone going here. They have a lot of improvements to improve on to make that place inviting and stop having so many deaths at that place.

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Nancy Briggs

Our family is so grateful for the excellent care our mother received during her in patient rehabilitation stay! Thank you to Administrator Shelley’s guidance and compassion helping us through the stressful health plan approval process, and to the kind and professional care of the nurses, Therapists, and entire staff! My mother was in good hands and home now healed and back to normal. Thank you!!

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RocketQueen94

UPDATE: To the ASC social media person: There is no reason to call in and talk about this. You as a COMPANY that is suppose to take care of our ELDERLY should know better and DO BETTER. Some of these folks have NO ONE on their side and I swear that's what many of you want. I stand up and will tell others when I see wrong. You can take their money and they live in absolute FILTH. Karma will come back to get you. ORIGINAL POST: I have no idea who they have giving them 5 stars, but they are dead wrong. Let me tell ya a few stories. My grandmother was here, as well as my great aunt (2021). Rooms weren't clean, feces stains on the floor, holes and horribly damaged walls. ( I have photos) I would buy my aunt clothes (DO NOT TRUST THEM WITH YOUR INVENTORY. KEEP A RECORD FOR YOURSELF.) I would find those same new clothes, torn up, with holes, thrown in a drawer and of course no one said a damn thing. During Covid, they had to move people around. They threw old family photos and frames in clear, cheap plastic bags, destroying frames. I made them reimburse me for EVERYTHING they destroyed. They would knock over vases, and turn the broken side to the wall, so when you looked at it, you wouldn't see it. My favorite? When we were in our final days with my grandmother, they had someone bring in a cart with fruit and little bags of snacks, which was kind of them. I saw them bring the cart in and I was staring off into space, when I saw a ROACH crawl out of the large silver bowl which held the fruit and snacks. I got up, pushed it back into the hall, then shut the door. I was PISSED. So, do your research. Be the voice for your loved one. DO NOT let them rot in there alone. By being their voice, you can assure that they treat your people good. They may get shitty, but if they do what they are suppose to do, then they won't hear your mouth, am I wrong? Keep your EYES OPEN and document EVERYTHING.

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Jason Dade

If I could give this horrible facility a zero star, I would. We put my mother here for rehab, and these horrible CNA's and Nurses let my mother develop a bed sore because the staff there did not want to perform their proper duties as so-called professionals. When the sore developed, they ensured us they could easily correct it. THEY DID NOT! It got much worse, and because of this, we moved her out of this facility to another GREAT community called Hamilton Trace in Fishers. If you truly have a loved one, DO NOT let them stay here. They are the absolute worst! Terrible place filled with people who just want a paycheck

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Ashley Quarles

My mother was a resident at Harcourt Terrace for rehab the staff was very welcoming. I appreciate all the support and efforts to my mom speedy recovery. They were very accommodating for her appointments and treatments even at last minute notice. I know my mother is a lot to deal with at times. So, I just want to say thank you so much to all members involved with her care. Will highly recommend this location for a love one.