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Christine Endicott

The moment I set foot into the facility I felt the atmosphere of love expressed! It just was so evident in the receptionist and social worker and director and staff. My friend who is residing there feels it too. The best Nursing home I have walked into. I have visited several in the last few years. A loving caring staff and a caring, compassionate director is such a gift to the residents and also to everyone working there! Much gratitude to all! Christine

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Cheryl McClendon

This is a slum facility. I had my dad and they neglected him stopped feeding him and giving him liquids. He was on an I V to dehydrate him. The social worker Laren will lie to you and tell you that your love is fine and are not. All they want to do with difficult patients is put them on hospice to end them. The aides are slum not all of them but you would know who they are once you look at them. They are horribly unprofessional. Do not trust the social workers. They dont care about your love ones. Especially Laren.

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Crystal

Do not send your family here. The staff lacks integrity and professionalism. In addition, the communication is poor. And they can't be trusted to do the right thing once you give them permission to take funds electronically out of your family's account to make liability payments. And I have proof of it. It's sad and pathetic how greed is taking over the world. A lot of people think they can continue doing the wrong thing just because they haven't gotten caught, but every dog has its day. And what's done in the dark will eventually come to light. If I come to you requesting paperwork and/or with inquiries about something, and you can't provide me with a valid explanation nor do you produce the paperwork, that only leads me to believe that you're engaging in activity that's not right. The staff at this facility keeps billing me, trying to get a payment for a month. I transferred my dad out of this facility to another facility because of this issue. I do not owe them any money. And if they believe I do, they need to provide me with proof instead of just sending out a stupid bill; the bill doesn't even have a breakdown of anything. It just shows a balance. I've already sent an email to the executive director about it, and she did not respond to my email. Thus, I filed a complaint with the Consumer Financial Protection Bureau. The staff at Harrison has yet to respond to the complaint, and I filed it on Oct, 9th. Instead of responding, they just sent me another bill. Also, staff at Harrison did not fulfill their end of an agreement in regard to allowing me money to pay for services provided by Aria Care Partners. They only paid for one month of service when Aria billed for three months of dental, vision, and hearing services. The burden was put on me to pay the bills, and it was told to me that I wouldn't have any out of pocket costs. The money was supposed to come out of my dad's social security money once he was approved thru Medicaid; upon approval, his liability payment decreased to allow enough money to go toward Aria. However, it didn't work like that because staff at Harrison kept taking the full amount out of my dad's checking account, causing me to owe Aria. And that was wrong. I had to do a stop payment through the bank, so these people would stop. Flat out ridiculous. They are not trustworthy. And they don't do a good job in other areas as well, but I'll digress. Again, do not send your family here; save yourself. I'm glad reviews exist; people need to see exactly who you are and what you represent. Greed and dishonesty.

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Christy Downey

Harrison Terrace has been a lifeline for my Mother. When she arrived we were not sure she would live very long. With her excellent care team, her recovery has been remarkable. She is thriving at Harrison Terrace and tells me "this is my house" every time I visit her. Seeing her smiling, happy, and loving her nurses has made all the difference in her quality of life (what she can remember and her new memories). Mom's care team know her needs, her personality and have gone above and beyond to ensure she is comfortable and secure. Living in another state has made it necessary for me to be able to communicate clearly and meet with Mom's care team when I'm not there visiting. It is a true blessing to know her care team personally and have the ability to speak with them, especially when there is a specific need or request. Harrison Terrace has been a true answer to prayer for our family and my Mother's specific needs.

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kimberly kendrick

Terrible management, Terrible building, nasty. Black mold in shower room. This is a psych building. Not dementia. Beware. Do Not take your loved ones there. Staff is messy,and don't watch or take care of residents. The residents look dirty and don't get bathed😔