HAWTHORNE HEALTHCARE CENTER is a Medicare-certified nursing home located in INDIANAPOLIS, IN. CMS overall rating: 3 out of 5 stars. Google rating: 2.9 out of 5 from 53 reviews. Accepts both Medicare and Medicaid.

HAWTHORNE HEALTHCARE CENTER

indianapolis, INMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

7465 MADISON AVE

INDIANAPOLIS, IN

Marion County

Service Area

This nursing home is located in Marion County and serves residents in the IN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

COMMUNICARE HEALTH

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.69 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.50 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 57.1% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 59.2% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

2.9
53 reviews
Pat Holliday

Pat Holliday

Communicare is a joke of a company. If you care about your family member go literally anywhere else.

Verified Google review
Crossroads

Crossroads

The director of nursing at this facility Cassandra Williams refused my mom oxygen in transport. My mom is on oxygen 24/7.

Verified Google review
BabyGrandma

BabyGrandma

I'm sitting in a waiting room waiting for someone to be ready to go when this elderly woman, in a wheelchair, starts telling me about the treatment she gets while living in this facility. She said no one cares there. She also told me sometimes she doesn't get dinner. I asked her what time dinner is served and she replied if we get it at all it's after 8:00 pm. Whether she's in her right mind I don't know but she didn't seem confused to me. I hope and pray this isn't what's going on at this facility.

Verified Google review
Michelle Wheeler

Michelle Wheeler

Went into this horrible place for subacute Physical Therapy. I went in with a catheter UTI infection. The hospital sent via paper work what antibiotics were to be given. For 12 days I told anyone who would listen to me that the UTI was getting worse and I needed an antibiotic. I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days. When they did, they busted the balloon in my bladder. A nurse recathed me and left it in my vagina! Terrible! There were other shots I was to receive, some daily that I only received once in the entirety. They do not answer call lights efficiently, and if they do. They tell you they will take care of it, and they don’t. Many rude staff members that should not be anywhere near the medical field! I could go on and on. Gist of my horrible experience, this is a place you wouldn’t wish on your worst enemy!

Verified Google review
Tanya Eisenmenger

Tanya Eisenmenger

Horrible, wretched place!!! Almost killed my mother in law. They do not attend to their patients. Mother in law had a major stroke and it was very obvious but it took 3 family members to actually point it out that something was very wrong. She went from talking and being feisty to staring off into space and couldn’t use her left side. Where do they train these people?! Don’t let your loved ones go here, they will not have a good outcome. The staff absolutely does not care about their patients. They can say they’re short staffed all they want but for absolutely no one to notice the 80% decline in my mother in law is ridiculous. I knew immediately something was wrong with her but we had to point it out to the staff who supposedly takes care of her all day/night. They should’ve noticed when someone goes from talking to not talking and staring into space. Should’ve been very obvious. Terrible place.

Verified Google review

Reviews from Google Places for HAWTHORNE HEALTHCARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.