UNIVERSITY HEIGHTS HEALTH AND LIVING COMMUNITY is a Medicare-certified nursing home located in INDIANAPOLIS, IN. CMS overall rating: 4 out of 5 stars. Google rating: 4.2 out of 5 from 222 reviews. Accepts both Medicare and Medicaid.

UNIVERSITY HEIGHTS HEALTH AND LIVING COMMUNITY

indianapolis, INMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - County

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1380 E COUNTY LINE RD S

INDIANAPOLIS, IN

Marion County

Service Area

This nursing home is located in Marion County and serves residents in the IN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

CARDON & ASSOCIATES

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.63 / Industry Avg: 0.75

âš  Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.34 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 26.3% / Industry Avg: 20%

âš  Above average (lower is better)

All Nursing Staff Turnover RateFacility: 51.6% / Industry Avg: 35%

âš  Above average (lower is better)

Google Reviews

4.2
222 reviews
Elf Laura Golner

Elf Laura Golner

*** Update. Sadly, when she said call me if you have any questions, call us anytime me or my staff can help you, she was not serious. Caller id is a curse, as it makes me wonder if they look at it and say..."well we did all we could, no sense in answering." Very sad, said they would phone in meds, didn't. Said she would contact us about the appeal, didn't. Overall, as soon as insurance stops, watch out for their foot on your backside, just as she said she would. If you are thinking of putting a loved one there-beware the photos online are old, and admittedly not updated on purpose. The photos for rehab are not on there at all, they will put you in the nursing/memory care area, and sadly not very clean. Great show when they want you to self pay, but not great at followup or returning phone calls. Very sad. Oh my goodness, where to start! Abbey was such a wonderful and compassionate resource for our family when my aunt was inpatient. Insurance can be so confusing and overwhelming she very patiently explained our options and answered all of our many questions, helping know what what we should expect going forward.

Verified Google review
Shelby Slowik

Shelby Slowik

I greatly appreciate the staff's care while my mom was in Rehab. I especially want to thank the diligence of the Physical Therapist and team to ensure her strength increased and her home was safe to return to independently. I would also like to compliment the dietary staff. She was not eating much while in the hospital and told me she enjoyed the meals while here.

Verified Google review
Karre Byrne

Karre Byrne

My grandmother was in rehab at this facility. There is a nurse there named Bri who I absolutely loved! She was so good with her patients from what I saw. Her caring attitude made me feel comfortable with my gma being there. Thoughtful, interactive staff really made our experience a great one! Thank you Bri!!!

Verified Google review
Jacque Perry

Jacque Perry

I was looking at different places for my mother. I called and spoke with Lataya Harris. She was very helpful. She provided me with all the information I inquired about. Plus she gave much more information that I didn't know I needed. She was very polite and patient with all my questions. If my mother still needed the assistance, because of LaTaya I woukd definitely bring her here. Thank you for caring.

Verified Google review
C P N

C P N

my mom receives care here. would not recommend. however: JAVONTE is star. he sets a high standard of care that others could arrive for. his compassionis ever present. he is calm, well loved and honestly, just the best. I'm my mom's POA, they consistently call another sibling they indicate issues will be addressed, but never are: simple things like not enough wash cloths, not enough briefs, missing clothing for extended periods. but also poor communication from clinical staff, they call from numbers that cannot be called back.

Verified Google review

Reviews from Google Places for UNIVERSITY HEIGHTS HEALTH AND LIVING COMMUNITY. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.