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Karen Gray

When we found out my mother needed Rehab, I chose Hillcrest Village because I heard so many good things about them, and let me tell you they have exceeded are expectations and more. Everyone including the Nurses, CNA and Therapy we're all amazing and did everything they could for her. If we ever need another rehab stay will definitely be coming back here and we will recommend Hillcrest Village to anyone who will listen. Thank you for everything you all did the past 2 weeks, again it has been an amazing experience.

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Paola Astacio

My grandmother was admitted to this facility for short-term rehabilitation but was unfortunately transferred back to the hospital for medical reasons unrelated to the facility itself. However, even during her brief stay (less than 24 hours), our experience was concerning enough that we were actively seeking to have her moved from the moment she arrived. Ultimately, she did not return to the facility after her hospital transfer. Hygiene and Cleanliness: The facility appeared unhygienic and had a noticeable unpleasant odor. The shared bathroom between rooms is a concern for infection control, and upon arrival, I felt compelled to wipe down and disinfect multiple surfaces in my grandmother's room to feel comfortable. It also appears that the shower area is shared among all patients, raising further hygiene concerns. The patient pantry area, including the microwave, was notably unclean. Instead of a proper water dispenser, they were using a large, insulated beverage cooler, similar to what you might see at a sporting event, which appeared unsanitary and had visible mold underneath it. Ice was also provided from a separate cooler, raising further hygiene questions. Room Environment: The air conditioning unit in the room was visibly filthy, covered in dust and potentially mold, which is particularly worrying for patients with respiratory issues. Additionally, the view from the window was consistently obstructed by a parked pickup truck, likely due to the room's proximity to a loading area. This lack of a decent view and privacy led to my grandmother keeping the windows and blinds closed throughout her short stay. Food Quality: My grandmother found the food quality to be poor, lacking in seasoning. Food did look very bland. Noise Levels: The oxygen machine provided to her on the first night was excessively loud, preventing sleep. While the machine was eventually changed after multiple complaints, we were initially told that no other machine was currently available. This delay in providing a quieter machine created an uncomfortable environment that negatively impacts a patient's healing. Staff Demeanor: While the nurses and other staff members were polite, they seemed to exhibit signs of being tired or burnt out. Atmosphere: Beyond the physical conditions, lack of view, and noise issues, the overall atmosphere of the facility felt very depressive, which is not conducive to healing and recovery. Overall, our very short experience at this rehabilitation facility was concerning due to issues with hygiene, shared facilities, poor room conditions (including obstructed view and lack of privacy), food, noise (even with eventual correction), and the negative atmosphere, leading us to seek immediate alternative care.

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Kimberly Manor

My Dad was at Hillcrest for several weeks. I was so impressed with Melissa. She was the kindest person to my father. She had a great rapport with him and everyone who was there to visit. She went above and beyond and was very caring. Diane , Olivia and Hannah were also great. Diane was always there in a timely manner and never seemed to mind helping my Dad. She made him comfortable and never made him feel bad . Hannah always had a smile on her face, and was always willing to help . Olivia was always helpful when I needed something or had a question and got back with me with answers I needed. The only complaints with the staff I had were with Tina and Ebony. Tina was very insensitive. She did not seem to care about my Dad, and what was best for him. I felt like she never wanted anything good on his behalf. She did not help me when I desperately needed to set up a ride for my dad to have his stomach drained , and did not get back with me to let me know if the transportation had been set up or not. Thank god for the girls mentioned above, they helped me get this taken care of. My Dad ended up having 5 1/2 liters of fluid taken off of his stomach, so he was absolutely miserable. Ebony was rude to my dad and barely spoke. She actually documented at least once that I know of that my dad took his medicine and he did not take it. My dad hated taking medicine, and for him to say she never came back to give it to him after breakfast, I knew this was true. I even went through the trash and the medicine cups were not there. I confronted her and she said he took it , which was not the truth. Overall the staff is good. you always have a few bad apples in every bunch.

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Juanita Stucky

My uncle has been there going on two weeks for therapy and still can't get up on his own. When I got there yesterday he was laying in a brief full of urine and diarrhea. I asked the aid for some wipes to clean him and she said that we use warm wet washcloths. She handed me a hand full of white washcloths. I stood him up and he urinated in the floor. The aid then handed me towels to clean it up. After I clean poop off of him with these washcloths they then get sent out to be reused on someone's face. The staff was so busy playing on their phones. The nurse acted like she hated the world and was very rude to me. Would NOT recommend this place.

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paula hall

In the few short days that we were there, during my brothers passing, the nurses and aides were nothing less then exceptional. They helped my brother transition with dignity and comfort, all while making sure we, as a family, had a space to not only grieve, but celebrate my brothers life as well. I can't praise them enough.