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Sun Shine

I would never send anyone I loved here!! The ONLY reason they even got 1 star is because some of the aides made the stay a lot better. They worked their butts off. Couple of the nurses were very helpful as well. The food is terribly done and they do not follow certain diet restrictions. The rooms definitely need some attention. As for the care of the patients. Very very POOR! Two people I loved were there 1 of them was for rehab therapy and he did say that was good. His menu of foods were always wrong: his ticket was saying something totally different then what he got and they were sending him food all the time he wasn’t suppose to eat. The other patient was VERY neglected and after several times asking when things were going to get done and how long they were going to let their patient go down hill without eating and taking their meds. The NP mentioned a feeding tube when I kept asking that question and I said do it!! She severely needed nutrition but several things never got done and I questioned them every day. I mean the patient got to where she couldn’t even really talk let alone sit up and they wanted to send her out to an appointment to check to make sure this wasn’t behavioral. I mean come on … REALLY!?!?!?! I was furious!! Then was wanting her to sign a “knock” letter when she couldn’t even lift her arm. This place is ridiculous!!! When I would go in there she would try to signal to me she wanted a drink. She couldn’t even lift her arm to get a drink and they weren’t doing it so she would be so thirsty when I would come in. I finally started getting a little louder about stuff getting done after multiple times (daily) asking nicely about it. After last conversation with head nurse after them setting up that ridiculous appointment that I called back and stated she was in no shape to come in and asked for a virtual appointment or phone call. I mean the patient couldn’t keep her eyes open or even talk!!!! You think that is behavioral!?!? When finished with the pointless visit and me pretty much demanding things get done the NP gets called in and they finally decided there was nothing else they could do and was sending her to hospital and asked if I was going with her. Of course. After hours of tests it was determined she was septic and was not in good shape at all. Her white count kept climbing at nursing home and other numbers were way off as well. So they give her pills she can’t swallow!? Like those were going to do anything if she wasn’t taking them!! They basically was letting her lay there to die. As far as finally doing something by sending her to hospital ….Yeah A LOT too late!!! I was devastated when I got a call the next morning she had went into Respiratory arrest and cardiac arrest then had to be on vent and sadly no longer with us. I blame them because something SHOULD HAVE BEEN DONE WAY BEFORE and they kept telling me they were waiting on Dr. FIND A DIFFERENT ONE!! I don’t think anyone knows what they are doing there. Then says oh don’t worry things are approved and covered and then somehow get an over $8,600 Bill!!! I could write a whole book on this place. If you care for your loved one I HIGHLY RECOMMEND you finding them elsewhere to go!!

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Jennifer Grossnickle

Northwoods Village is a great skilled nursing facility. The staff are well trained and take good care of the residents. Thank you Northwoods Village for taking great care of our elderly population!

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Nicki Jones

This is by far the worst facility I’ve ever encountered. The corporate office is more concerned about money than the well-being of residents or staff. They overwork their employees to the point of exhaustion, leaving the facility severely short-staffed. Because of this, residents are not getting the appropriate level of care they deserve. To make matters worse, they have what can only be described as a “real life Barbie in stilettos” running the show — more focused on appearances than solutions. Instead of addressing these serious issues, corporate hides behind a glossy image that couldn’t be further from reality. If you’re looking for a place where residents are truly valued and staff are supported, look elsewhere.

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Alfredo Certeza

A relative stayed here. Everyone here works hard and this facility in my opinion is one of the best places for elderly rehabilitation and care. From Managers to all workers, They deserve a big heartfelt thank you !!!!

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Thomas Baldwin

I appreciate the entire staff of Northwoods. My mother was there for a few months before she moved into hospice care and everyone took such good care of her and my family. I live 2000 miles away so knowing that she was in good hands made such a difference in my comfort level in having her in an assisted living facility. Thank you!