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Michele Koglin

I've been trying to talk with my brother for 2 weeks. I'm calling from southern Indiana and can't just pop up there. The 1st time I called I was on hold for 25 minutes. No one ever picked up at the nurses' station. When I was transferred back to the operator, I asked her when was the best time to call. She gave me some recommendations. I called back at those time and still never got thru to the nurses' station, so I gave up. Today is my brother's birthday. I called again, no answer at nurses' station. When my call rang back to the operator, it rang for about 1 minute then disconnected me. My other brother from Missouri tried to call our brother today and was disconnected 3 times. If this is how they handle family phone calls, it makes you wonder what type of care they provide.

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Nicholas Thomas

This place is a dumpster fire of a facility. They are understaffed, unresponsive and uncompassionate. Phones don't get answered, requests for care go unfulfilled, doctors' orders are not followed and much of the staff is rude and unprofessional. The problems here are systemic. The state needs to come in and shut this place down for good and hold management accountable.

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Stacey Ringler

My wife came there to get better. After 2 weeks there, her insurance cancelled and that quick she was out that center. The place smelled, was dirty, they hardly washed her up and they were all pretty rude staff. Now I work with people everyday, it's our jobs to make them happy. Especially working in a health field your job is to care for people, it's such a shame that people who work in healthcare don't care about their patients, their just a number!

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Shari Thomas

We have had an overall positive experience at Brickyard. All the staff has been very friendly and kind. They address our concerns as soon as they are able. When issues arise, we receive timely phone calls and the issues are addressed promptly. My mom enjoys the food and looks forward to socializing with her friends in the dining room.

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Carol Fouts

My husband left the hospital and came to the facility, unit manager/nurse going through orders before PT was made comfortable, orders needed to be clarified, tube feedings never started, no flushes, they couldn't give him his needed meds because they didn't have the right equipment, staff reported to me things during the night but nurses notes don't reflect it. Not responsive to his needs. The facility and the staff were not able to give safe care to my husband. I spoke with some staff who gave me options on what I could do. Nurse also said it would be better to send him back to the hospital. He was taken back to the hospital. There therapists were very good when they assessed him, and the staff was kind but overwhelmed with my husband's needs.