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courtney kreczmer

HORRIBLE! My grandfather passed away last week after being rushed to the hospital from this nursing home, they told us we had 30 days to get his stuff and nothing would be touched. We come back two days later and it’s all gone. All his clothes, Christmas gifts we bought him, personal things. They said they have no idea where it is??? Bull. Absolutely a disgrace stealing from a dead man and his family

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Michelle Bakerson

Do not send your loved one here! My friend was recovering from surgery and this facility repeatedly failed to provide even basic care. Wound care neglected: We had to keep asking for his surgical site to be covered; nearly every visit it was left uncovered. Hydration ignored: Getting him a simple cup of water felt like “pulling teeth.” At one point staff pointed to a cup in the hallway and said, “that might be his.” Dangerous diabetes management: Staff said they “don’t offer special diets” and “can’t say no to a resident,” even when he was offered sweets like a brownie. They were supposed to check his glucose and give insulin and did not. Severe hygiene lapse: He was incontinent on his recliner; it sat uncleaned for three days. I only discovered it after sitting down. Administration unhelpful and rude: Repeated attempts to get help went nowhere. Therapies with no transparency: PT/OT/speech provided “whenever,” with no schedule—making it impossible for us to attend and support carryover at home. Unprofessional staffing: Too often, staff sat around on their phones. Overpowering chemical odor: The building smelled so harsh it made my eyes water. Poor food service: Meals arrived cold and bland, often without basics like ketchup. Even getting a cup of coffee and milk—for me to bring to him—was a struggle. My friend had no chance of getting what he needed here. This place should be investigated. Do not go to this facility!

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Kenny Wheeler

My Mother-in-law is now on her 4th trip to Creekside for physical therapy after being hospitalized! All of the previous stays here were with excellent care and service, Mom enjoyed her previous stays. It is the exact opposite this time!! Mom is a "fall risk", and when the staff brought her evening meal the wheel came off the cart and spilled her entire meal along with a large cup of ice water, they replaced her "ordered" meal with scraps from other trays, and her floor remained wet from the water through the next day, nobody cared that she was a fall risk because it never got cleaned up. Mom tries to get nurses attention to take pain meds and staff has hidden her call button from her, they've even hidden her remote to her TV because she is hard of hearing and has her TV up too loud!! The previous staff really cared and took care of their clients, the staff now can't be found anywhere, do not do rounds at all, and today Mom's hose came loose from her oxygen machine and she was without oxygen for a long period!! When Lisa was finally found, and pried away from her phone, she (Lisa) got an attitude with us and said she'd just checked on her an hour ago, which I truly do not believe at all!! I have tried to talk to anyone from administration, such as Carolyn, but am given a total runaround!! If you truly care for your loved one that is considering coming to Creekside, I would consider any other option available until Creekside decides to revamp and do an overhaul on their present staff members, and replace them with people who truly care about their residents!! When Lisa's priority is her phone rather than her residents, then there's a serious problem here that needs to be addressed. This kind of neglect, and abuse, from a nursing home caused my Mother to die at 55 years of age, my Mother-in-law is 88, and I refuse to just sit back and watch the same type of treatment bring about my Mother-in-law's demise!!! I hope Creekside gets their ducks in a row quickly, because I will be considering a legal consultation in the very near future if they don't!! You know where to find me Creekside if you want to discuss this unfortunate situation with me!

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Dave Jones

So my grandma is at this facility and we have had so much problems. Like nurse Nancy lies to our face on time when grandma got her cough medicine she said she gets it at 5pm but has till 6pm but na she gets it at 4pm and it was like 610pm. There secretary was playing on her phone didn’t even look up an say hello or anything and then we walked over ask a question and she had to finish what she was doing on her phone before she looked at us to see what we wanted. When you first walk in u have residents smoking in front of door way so u have to walk past them. We was there over 5 hours and not one time they came to see if she needed changed. Poly people I’d give a 5 ⭐️ housekeepers. They always had a smile on there face and always said good morning or good afternoon. The maintenance man was great.

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Tammy Albright

What an amazing place Creekside Village and the wonderful people that cared for our brother is. Our brother was taken there and arrived on a stretcher, not knowing who he was or where he was given a terrible fall and subsequent surgery. Our family believes that Creekside Village saved our brothers life. After receiving care at Creekside Village for approximately four months time from the aides and nursing staff and therapy department at Creekside Village, Our brother was able to walk and move into an apartment and continues to this day to be able to take care of himself. The staff was very professional, caring and friendly and made a really bad situation turn out Amazing! The facility is very well kept, Always clean and doesn't smell that nursing home smell that we all have heard of and feared. We will be forever grateful for the care he received! Thank You Very Much! The Family of James B.