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Frost

I have a friend that's there now that's going through physical therapy after a big surgery and the lack of care cold food cold in the place trying to get people's assistance waiting for hours to get someone's assistance with the call button on these people just don't care clearly they do not need to be in this service with that kind of care. Place that bad needs to be closed down and all of them people charged with negligence impossible endangerment because lack of care can be endangering to someone's life.

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Jessica Petersen

My experience with Bethel Pointe Health and Rehabilitation Center has been nothing short of exceptional. The staff is caring, attentive, and genuinely dedicated to the well-being of the residents. From the nursing team to the therapy staff, everyone goes above and beyond to create a warm and supportive environment. The facility is clean, well-maintained, and has a very home-like feel. Communication with families is excellent, and they truly make you feel like part of the care team. I highly recommend Bethel Pointe to anyone looking for quality rehab or long-term care for their loved one.

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robin moody

Nice employees, but still not enough staff. Very slow to respond and yet you may not get attention your deserve. I had spend 5 days in the hospital. When I returned to my room, the same dirty sheets were on my bed. Several times, I was missed on the food pass. When it was corrected, the food was cold. This is just a small drop in the hat.

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Cheryl Smiley

Had to wait all the time 15-30 min. every time I pushed button for help to go to bathroom. Usually by the time they got there it was to late. I would be wet or the other. The only time I was washed and cleaned good was on 3rd shift. Every therapist I had was top of the line.

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Dee W

Very disappointing! My brother completed a stay of a little over three weeks for what I thought would be a combination of physical therapy and skilled nursing care after a short hospital stay. I was definitely sold a "bill of goods" by the admissions director (McKenzie) about the service they would provide. I understand that her job is to sell, but the service did not back up what I was told. I might add that she took little accountability later when I was not satisfied. Only a week and a half into his stay, I attended the initial meeting (where I thought we would have a discussion about goals to be accomplished for him) only to be told that his therapy was already complete. When asked why I wasn't included in the discussion as part of an initial care plan meeting, they indicated that goals were discussed with him directly (knowing he would not effectively weigh in on the conversation due to his mental capacity and knowing I was his advocate). After an agreement to apply more therapy, I provided the social services director with 3 goals for him that were never effectively considered or shared (she didn't even attend the care meeting). Once again (now 2 weeks in) I was told that his therapy was complete but he could stay longer because his insurance would still pay. Then, the following week (week 3), the social services director advised that if we didn't discharge within the next few days, my brother would likely have to be charged for his stay. What a nightmare. Also, during his time there, he was sent out to the hospital twice unnecessarily (hospital sent him back within only a few hours each time). I think the staff really could not effectively recognize in which instances he should go to the hospital since their focus was physical therapy and not well-rounded skilled nursing care. During one of the instances where he was sent to the hospital, I called to ensure his personal belongings were secured in his absence and they refused to go check while I waited on the phone, then ultimately hung up on me after letting me now they were too busy. Finally, the day of his discharge, I picked him up to return home. To my dismay, he could not walk at all and they were fully aware. I literally had to use a wheelchair during departure which just solidified that physical therapy was not effective, was cut off early during his stay and left time for any progress to revert. All of his things were packed up in advance by the facility when I arrived along with medicines and no one was there to process his departure or explain the administering of medicines until I asked. It felt that the facility had given up on him shortly after arrival and were in a hurry to discharge him. In summary, I felt betrayed and could have chosen another facility that was willing and able to give him all around care without being rushed to discharge. He was no better going home than when he arrived which makes me believe the physical therapy was too short and rushed. As a result, I ended up calling EMS to take him to the hospital shortly after arriving home. The EMS representative asked where he had completed his rehab and when I advised him, he gave Bethel Pointe an immediate thumbs down and proceeded to tell me why the facility was not a good one while providing other facility recommendations. Wow. I agree with another reviewer who suspects that some great reviews may not be authentic and not a true reflection of the service being provided. Lesson learned.