CHARLESTOWN PLACE AT NEW ALBANY is a Medicare-certified nursing home located in NEW ALBANY, IN. CMS overall rating: 1 out of 5 stars. Google rating: 3.3 out of 5 from 61 reviews. Accepts both Medicare and Medicaid.

CHARLESTOWN PLACE AT NEW ALBANY

new albany, INMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - Hospital district

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

4915 CHARLESTOWN RD

NEW ALBANY, IN

Floyd County

Service Area

This nursing home is located in Floyd County and serves residents in the IN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

EXCEPTIONAL LIVING CENTERS

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.64 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.00 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 56.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 64.4% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.3
61 reviews
Kathryn Smith

Kathryn Smith

I have met so many wonderful people at Charlestown Place. There are so many caregivers who are dedicated to caring for our community. They collaborate as a team to give excellent care to their residents!

Verified Google review
Henry Campbell

Henry Campbell

I have had a wonderful experience here at Charlestown Place. They have taken great care of me and my wife. The therapy and nursing team have been so kind and are helping me to get back to my normal functioning level.

Verified Google review
Bernice Kleehamer

Bernice Kleehamer

I have lived here in Assisted Living for nearly 2 years, I enjoy talking with the staff members that care for me every day. I feel at home here and I am very glad to live here! One of the highlights of my day is watching people come and go down the hallway and say hello to me.

Verified Google review
Mandi Amos

Mandi Amos

Kathryn with admissions has been one of the sweetest most amazing person she went above and beyond to coordinate getting our family member into rehab fast and smoothly! our family member has been here now 4 months and the progress he has made and see therapy Tod and Tony work with him has been great! he came in and couldn’t move his lower body now he’s up walking and doing better then ever! thank you Charlestown place for everything!

Verified Google review
Leslie Hendrix

Leslie Hendrix

This experience could have been one of the worst experiences in my life, but instead it was one of the BEST!! The entire staff, from the nursing and therapies, to housekeeping and the kitchen. I would and will continue to recommend Charlestown Place to any in need of such services.

Verified Google review

Reviews from Google Places for CHARLESTOWN PLACE AT NEW ALBANY. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.