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Mary Lines

Heritage House was the best! Selling out to a corporation has been a disaster. Yes, part of the facility is newly remodeled, but that is only a disguise to draw you in. The personal care and being treated like family is all in the past now. Come on, Willows, you can do better.

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Deborah Kirk

The absolute most degrading experience of my life. With the exception of two aids and the therapy unit. It was horrifying I was in there almost 3 was. In Feb. 25. I hope they have made changes. I did submit two complaints while there. My suggestion is if you have someone there who can’t speak for themselves or they say the care is not good. Keep check on them. I needed help so bad one night that I called into facility front desk and told them to answer myself and two others who were hollering and ringing bells.

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James Gibb

Very caring staffing went above what they had to do to make sure my family member was taken care of. The social worker was amazing and she went above and beyond making sure everything was taken care of. Highly recommend

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Roger Prince

Very good people and treat me and the residents very well No better place to put a family member or friend. Staff go above and beyond.

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Joanna Vestal

I just wanted give the Willows of Newcastle the credit they deserve. This is a lovely facility. Is it the newest and the best looking...no , but do they love and care for their residents like family...yes. I am always greeted with respect and a big smile and always feel like I can talk to staff. My client who recently moved there feels at home and thinks the food is wonderful. This place is a little gem. Thank you!!!