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Stephanie Miller

Paoli Health and Living is absolutely terrible and I would not recommend this facility to anyone. Staffing is extremely unsafe and inadequate. Residents are routinely left sitting in hallways for hours at a time without being changed or properly cared for. Basic hygiene is neglected, residents miss scheduled showers, are not shaved, and do not have their nails trimmed. In addition to the lack of care, some staff members have been dismissive toward residents and have spoken poorly to them, which is completely unacceptable. Residents deserve to be treated with dignity and respect, not talked down to or ignored. These are not isolated incidents. The state has been called multiple times with complaints about the care and conditions here, which speaks volumes. On top of that, management is rude, dismissive, and unwilling to address concerns brought to them by families or others advocating for residents. The lack of compassion, professionalism, and basic standards of care is alarming. Residents deserve dignity and safety, and this facility consistently fails to provide either. This review is coming from a former resident’s family member. If this is what was visible while I was present, it’s deeply concerning to think about what may be happening behind the scenes that families don’t get to see.

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Rebecca Key

Truly Grateful for Their Care and Compassion Our family went through an incredibly stressful and overwhelming situation trying to get my dad placed in a rehabilitation facility after he broke his hip. Insurance was denying every request, and we were truly out of options. He could not safely be at home, and we felt stuck, defeated, and unheard—until we connected with Lindsey Randolph and the team at Paoli Health Living. Lindsey worked tirelessly on our behalf. She took on the fight that we had been battling for weeks and refused to give up until my dad received the care he needed. We will always be grateful for her determination, her compassion, and her willingness to go above and beyond to help a family in crisis. She was our lifeline in the middle of a nightmare. Once my dad arrived at the facility, the experience transformed. The atmosphere, the staff, and the level of care were all exceptional. The rehabilitation department deserves a standing ovation—their encouragement, professionalism, and patience helped my dad regain strength, mobility, and confidence. We watched him make progress every day, and it was clear they were just as invested in his recovery as we were. Thanks to this incredible team, my dad is back on his feet and on the road to living independently again. We cannot say enough positive things about Lindsey, and everyone who played a part in his recovery. After all we went through, finding this facility felt like a blessing. We recommend Paoli Health and Living Community with full hearts and sincere gratitude.

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Nikiea Jones

My grandmother has been a resident for almost 2 years. One of the things I enjoy most about this facility is that they are always providing activities for their residents, including taking those residents able bodied offsite for outings. This is most important for my grandmother as she does enjoy the social aspect Of being around others. You can tell that the caregivers really do care about the residence and this is a very clean facility.

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Christian Ingalls

This community took care of a couple of my family members. The staff was always friendly and went the extra step to help. I can honestly say I couldn't have asked for a better experience. It's wasn't about just their physical health, but their happiness and safety too. This place gave me peace of mind knowing such caring people were taking care of family. Wish I could give 6 stars.

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Michelle Cox

First let me say that I am a registered nurse with 17 years of experience. My first impression of this facility was a positive one. After a loved one has spent some time here I would not recommend this facility to anyone. Lydie gave me her email for any concerns and will not respond to any emails I send. Our loved one has had numerous issues with medication errors. It has been brought to their attention and I asked for a “pill count”. They assured me that the count was correct which in fact he had meds missing. He was given half of his seizure medication dose on multiple occasions. He was also given his seizure medication at 3 pm and then sent home the same dose for me to give him at 6 pm when I took him for an outing. Had I not caught this error he would have been overdosed on a medication that he already takes above the recommended dose. The medication errors are absolutely unacceptable. The staff is aware of the issues. Our loved one has a person assigned to him because they are afraid he will take off his wander guard band. I have asked and begged that this person take him out for some fresh air. He is their only patient…..there is absolutely no reason this man should not be taken outside to sit in the fresh air. This man has been complaining of flies for weeks now. He cannot even eat a meal or sleep without flies getting in his mouth. Totally disgusting. They are also aware of this issue yet it remains. I bought him a fly swatter. What about the residents that cannot take care of themselves?😓 The phone system has its own issues. This man moved rooms and I was told his phone moved with him and it did not. After calling numerous times and getting told they would have maintenance work on it, the issue was as simple as plugging a new phone in the jack. Can you imagine your loved one scared and not being able to call the ones that they love. Please please please check in on your loved ones and find a proper place that is attentive to their needs. Even if their needs are as simple as a phone or a room that is fly free. Our elders deserve to be treated with respect and dignity. I do not recommend this place