B

Breanna Villanueva

My Grandpa was a patient back in 2011. I still can’t forget trying to get someone to help him use the bathroom. Like it bothers me so much to this day what he had to go through. After repeatly trying to get someone to come when he called, to trying to find someone myself. Then finally finding two people. I asked one and she told the other lady to come with and she said “ do I really have to”. I can’t get this memory out of my head all these years later. I can’t say for certain if things have changed but I will never recommend this place.

M

Morgan McMahon

This place inst helpful. my grandma mother was here and she it would take 30-45 minutes for someone to come help her to the bathroom. The staff lost her glasses and when I called about they said they would called me back and never did. The place is very outdated the only thing dated was the physical therapy room that it’s. Also the staff was giving her to many medication at the same time that it started to mess with her head. Mind you my grandma is the type of person to bounce back from anyone surgery. So this wasn’t normal and when asked about a specific medication side effect they just said oh I have no clue. Also the insurance company say it’s a good place because of the ranking but it’s not. Please do your research before sending anyone here

T

Tamara McMahon

My mom was sent to the Portage, Indiana location for rehab following surgery. The place was clean but the care was inconsistent. There isn’t enough staff to help patients with basic care such as using the bathroom when can’t move without assistance. The bathrooms are not accessible for those with mobility issues. The staff did not help my mom with rehab and when family helped, they were told that staff needed to be present to help. My mom started to have changes in medical which caused very obvious changes in her mental status and the staff didn’t seem concerned. I would not reccomend sending a loved one here. I was assured by the hospital staff that this place had a 5-star rating from medicare but I think medicare needs to look beyond the paperwork.

J

Josh Riddle

They ladies that work in the dinning hall are very rude and should be fired. They have no patience and are mean to the residents. They act like they hate their jobs. But for paying $7000 a month for assisted living there should be a better caring more relaxed atmosphere.

I

IMAN

My mother has had horrible experiences with nursing homes. This nursing home is the only one that I would trust for my mom to go to for respite care. My mom is total care and bed bound. Although communication may fall thru from time to time, I will say they do a great job with making sure she is changed and her skin doesn’t break down. I’m satisfied with the care given here.