WILLOWS OF RICHMOND is a Medicare-certified nursing home located in RICHMOND, IN. CMS overall rating: 1 out of 5 stars. Google rating: 4.1 out of 5 from 24 reviews. Accepts both Medicare and Medicaid.

WILLOWS OF RICHMOND

richmond, INMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - County

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2070 CHESTER BLVD

RICHMOND, IN

Wayne County

Service Area

This nursing home is located in Wayne County and serves residents in the IN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

RN Hours per Resident DayFacility: 0.31 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.27 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 42.9% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 35.2% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.1
24 reviews
Dianna Sams

Dianna Sams

Every year since our mother has been a resident at this facility, they have hosted a Thanksgiving dinner for residents and their families. The cuisine and ambiance were exceptional. It felt like a large family reunion, complete with laughter and live piano music. This staff genuinely cares for the patients. They spend Quality time with their patients to made their time there filled with kindness and dignity. Thank you Willows ❤️

Verified Google review
Ellie Fost

Ellie Fost

My grandma has been here for many years and we love all the staff. They take so much care and time with our loved ones ❤️

Verified Google review
Robert Sams

Robert Sams

We put our mother in this facility two years ago. We are so happy that we did. The facility and staff are amazing. They go above and beyond with the care they provide to not only the patients but their family. Thank you

Verified Google review
Dee Darkmore

Dee Darkmore

I have so many complaints about this place, but to start, my grandmother had her valuable jewelry stolen, presumably by a staff member. Couldn't have been anyone else. When we went back to clean her room out, there was a poop covered bed pan thrown in her dresser drawer. She couldn't walk... Zero chance she put it there herself. 3rd shift staff was especially unprofessional. Like a bunch of unsupervised children when the teacher steps out. Despite being in pain, she wasn't often treated for it. The staff are not trained on dementia patients. If you love your family member, don't allow them to be placed here. I hated this for her.

Verified Google review
Julie Howard

Julie Howard

I put my mother in this nursing home about four or five months ago. They treated her so bad they would leave her up for hours. She had Humana insurance which they would pay up to 100 days for therapy after 11 days. They told her that the insurance wouldn’t pay anymore they treated her so unprofessional they neglected her in so many ways I would never in my life but your loved one here and I’ve been a nurse for 27 years and I’ve also been a nurses aid for years. I know how to treat people and take care of people understand staffing is low in this and that but the way they treated my mom I would never put your mother your father anyone you care about in this facility? It is the worst place I wouldn’t even put a dead dog in that place that’s how bad it is. They didn’t hardly feed her. They would give her very little food. I came up in there and I complained about the hurt them leaving her up for hours and they just brushed it under the bridge so I just wanna make this clear so nobody makes the same mistake I did.

Verified Google review

Reviews from Google Places for WILLOWS OF RICHMOND. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.