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Gloria Thomson

DO NOT RECOMMEND Family was there in 2022 and had a good experience but it has gone downhill since then. Horrible experience with a family member that was there recently for physical therapy rehab. One evening, the nurse did not dispense evening lifesaving medications and there does not appear to be any type of internal controls in place that elevated this failure to a senior employee or to corporate. It is our understanding that no one in his section received their medications that evening. Appear to be understaffed and clearly one nurse simply did not do her job. Another evening, glucose was dangerously low and three phone calls to the facility went unanswered. My family member was also given misleading information and he stayed three nights longer than he would have. He was led to believe he would receive PT over the weekend which was the entire reason for being there and he didn’t. He would have gone home on Friday had he been told the correct information. There were some positive interactions, particularly with his day nurse, Tammy. In addition, I don’t have their names but the nurse and CNA working one night clearly cared about the residents, but they were overloaded. In fact, the nurse said it was her last night.

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Theodore Love

Really discouraging experience with my loved one, tried many many times to contact supervisors/head of nursing/social worker Sam/admissions leader jonah for consideration of circumstances needed for my loved ones care. Multiple times was told I'd have someone reach out to me after filing an incident report. Had been waiting for a phone call and contacted the receptionist multiple times to talk to different people trying to find a compromise before her passing away. Unfortunately the communication in this place is severely lacking. Staff was unsupportive and uncaring. If you have to put your loved ones somewhere for rehabilitation in her case or otherwise I would greatly recommend looking elsewhere. Staff truly dropped the ball all the way until the end of my grandmother's life. Showed no remorse or apologized for their lack of care. Truly a terrible experience for the last month of her life. Do better.

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Connie Hire

My sister is there for rehab and feels safe and well cared for. Being a nurse herself they are good about keeping her busy because her mind has been off since the surgery. I appreciate how they interact with her!

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Angela Mitchell

My husband was sent to another nursing facility before Springhill Village and had a very unpleasant experience. Once being brought to Springhill, the difference was like night and day. The staff welcomed us, it didn't have a urine smell, the surroundings were pleasant and cheerful. The night my husband was brought in, a skilled male nurse was with him and understood his fears, giving us both peace and assurance. The nurses and most caregivers showed care to my husband throughout his 2 month stay, encouraging him for his good progress. We will always be grateful for the care my husband recieved at Springhill Village and will recommend it to anyone. Thank you! giving him and I comfort. and and wasapprehensive bacause of

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Marla Thomas

My mother was at this facility for knee replacement a couple years ago. She received excellent care while there! The staff was great, the food was great, the therapy was EXCELLENT, and I felt they went above and beyond in every aspect of care! I would highly recommend this facility to anyone needing short term rehab or long term care!