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sydney pennington

If I could give this place zero stars, I would. Yes, the staff is very friendly and as attentive as they can be. But as stated, as they can be. There simply isn't the staff to manage as many residents/therapy patients as there is. Not to mention, when asking a nurse for a bedpan, she stated "one of the aides is on it, they have to go grab it from the shed." SHED. My second other main issue is the filth. How anyone could leave their loved one here is beyond me. I'll let the photos explain themselves. All photos were taken at time of admission. Currently working on transfer to a different facility.

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Jerome Giddens

Dear Willows Rehab Center Team,I am writing to express my deepest gratitude for the exceptional care provided to my fiancée, Quiana Owens, during her stay at your facility. When Quiana first arrived at Willows, she faced numerous challenges, but thanks to the dedicated efforts of your staff, her progress has been nothing short of remarkable.I would like to extend a special thank you to Ms. Laura Nelson, the business manager, who was incredibly helpful and always provided me with the information I needed. Her professionalism and kindness made a significant difference during a challenging time.I am also deeply appreciative of Mr. Irwin, Quiana's physical therapist, whose hands-on approach was instrumental in improving Quiana's mobility. Likewise, Ms. Aaron, her speech therapist, played a crucial role in helping Quiana regain her ability to speak and eat. Their expertise and dedication are truly commendable.The entire staff at Willows, including the nurses, social workers, and everyone involved in Quiana's care, demonstrated a level of excellence that should serve as a blueprint for how a nursing home should be run. Your team made a significant impact on Quiana's recovery, and for that, I am eternally grateful.While I have nothing but praise for the staff, I must mention one concern I had during Quiana's stay. Despite numerous attempts to reach out, I was unable to communicate with her doctor. As a family member, being able to discuss her medical condition and progress with the physician is crucial. I hope that in the future, communication between the doctor and family members can be improved.Overall, my experience with Willows Rehab Center was overwhelmingly positive, and I would not hesitate to recommend your facility to others in need of care. Thank you for the excellent service and care you provided to Quiana. Your team's commitment to their patients' well-being is evident, and it has made a lasting difference in our lives.Sincerely, Jerome Giddens

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terry ebert

Vicky Ebert - I think the Willows does a great job!!! The staff are truly fabulous, kind and attentive. It’s an intimate setting where I believe the patients can get more one on one attention. I’m glad it’s not a huge Disneyland resort.

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Nancy Kane

The place looks great on the outside! Very nice when you walk in. Everyone is friendly and polite. Rooms are a bit outdated. But for the most important part is the care shown to our loved ones. Staff is very helpful to patients and take time to listen to their wants and needs independently. Seems to me they all take great pride in their jobs. Thank you and keep up the great work!! Physical therapy also explains everything to families to help them understand the why of each exercise.

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Penelope Morey

The entire staff is friendly and helpful. The transition to the facility went smoothly because of the attention my mom received. She has been there for a number of years and has received excellent care. I visit often and am impressed with the cleanliness and " homey" atmosphere. Their communication with me about my mom has been reassuring and greatly appreciated.