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Kathy Taylor

My mom is not being properly cared for in this place. They steal her expensive lotion,shampoo and face wipes. Ive complained multiple times. They put her in a small uncomfortable wheel chair all day long to where her ankles are swollen really bad. The executive director misspoke when I tried to have my mother transferd to a cleaner much nicer facility but she was ultimately rejected because of what the director said. Everytime I go to see her her face and scalp are so chapped and dry. She has had wounds on her arms and face that I cannot explain. I will get my mother moved!

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Shawna Bradfield

Took a tour and was pleasantly surprised at how Clean the facility is and Nice!! It smelled nice too!! The staff was Very knowledgeable and friendly!! They were able to answer all of my questions I had. The therapy side had BEAUTIFUL private rooms with its own private entrance. The residents were doing activities and seemed very happy and content being there. I will definitely keep Heritage down as the place for my moms rehab after knee replacement!!

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Tammy Poore

I have been here for about a month. I enjoy the activities and the all inclusive environment. I feel at home here. The staff is amazing and attentive! The home is comfy! I get to be in a room with my husband, which was set up like a little apartment for us. Thanks, Angels!

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MAX R

Being sent here was a PRISON SENTENCE. DO NOT SEND YOUR FAMILY HERE. The staff neglect and demean their patients. When I first arrived I was vocal about issues and concerns with my catheter care, I was having intense pain and actively bleeding, and I was told by the nurse on shift that I was "acting like a girl on her period" about it. I spent over a month here and it was the most grueling, painful and traumatic stay I've ever had in a facility in my life. The administrative staff do not care about you or your recovery, the social worker did absolutely nothing my entire stay and verbatim said they would not be responsible for my discharge (which they should have assisted or taken care of, it's their job) so I had to handle it myself with little to no advance notice. They sent me home with no equipment, I was told I'll likely have to purchase my own because my insurance wouldn't cover it, later to find out the facility just had to order it through my insurance, they just didn't bother. The director wasn't even aware of my condition until the last week, and expected me to have a plan for my own discharge. I had multiple infections due to lack of care and proper cleaning, which I eventually had to be hospitalized for. I was given medications without knowing what they were, given them at completely random times, multiple times I'd be given 2 of the same intense muscle relaxer within the same hour leaving me unable to function for the day. I had to lay in my own feces for over 2 hours waiting to be changed. I was forced to lay in my own urine daily as they refused to intermittent catheter or bladder train me, a nurse at one point just told me I'll have to "gain my continence back" and just left a urinal bottle in my room. I was on a bowel regimen with daily suppositories from a previous facility that they also ignored, only giving me a suppository after 3 full days. You never get to speak with the doctor directly, and the one time I did he was spouting nonsense about cybernetic legs and surgeries I could never afford, and then left. Aids would hit their vapes in patients rooms, my clothing went missing multiple times. I needed transport for an appointment, and I was told it was dealt with by Bonnie, just to find out no one knew about it the day before. I mentioned needing transport to the aid/nurse for my hall like I was told to, and he just said "you need transport? Good luck" and did nothing about it. I was having awful pains in my stomach and bladder because of my catheter and instead of it being tended to they insisted I had to be hoyered into the chair and ready for the appointment and were fully prepared to send me in that condition, I had to beg and plead for it to be dealt with and they finally gave in. I was concerned about my blood pressure whenever they would get me in the wheelchair as I was having it checked regularly beforehand at another facility and when I mentioned it the aid said the blood pressure monitor was "at the end of the hall I don't want to get it so I'll just sit here with you and make sure you're okay". All the staff in general were ill equipped and dysfunctional. Physical Therapy would expect me to be in the therapy room at a certain time but never specified, just "early", but doing anything is entirely dependent on if the aids would actually get you out of bed on time. You'll also be starved, the portions and food in general is worse than prison rations. For the safety and health of your loved ones, do not send them here. It is a traumatic, sloppy, uninviting hellscape.

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Donna Montoya

I stayed at the Heritage Heathcare center after my surgery and received great care. The staff was very friendly and attentive. I really didn't have to use my nurse alarm because they would routinely come around to check on me. My room was kept clean daily. The physical therapy was better than expected, they kept great records monitoring my recovery and each day we would do something different. I appreciate each one of them!