North Crest Living Center is a Medicare-certified nursing home located in Council Bluffs, IA. CMS overall rating: 1 out of 5 stars. Google rating: 4.3 out of 5 from 23 reviews. Accepts both Medicare and Medicaid.

North Crest Living Center

council bluffs, IAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

34 Northcrest Drive

Council Bluffs, IA

Pottawattamie County

Service Area

This nursing home is located in Pottawattamie County and serves residents in the IA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

RN Hours per Resident DayFacility: 0.56 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.67 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 54.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 57.4% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.3
23 reviews
Elizabeth Carberry

Elizabeth Carberry

I’d like to express my appreciation for the staff Northcrest, especially to the coordination of care given by Kelley and Royce. They work hard to ensure all their residents are well cared for!

Verified Google review
Elizabeth Jensen

Elizabeth Jensen

I can't speak highly enough about the staff at Northcrest. The administration provides you with comfort, and upmost professionalism. The RN's, CNA's, food service, laundry- they all do the best for the residents. They are kind, and treat them like family. Both my parents had to do skilled rehab at Northcrest, and I was a huge mess- feeling anxious, overwhelmed, and emotional in general. The process to get them in Northcrest went without a hitch. Within 10 minutes of being there, I knew my parents were going to be taken care of. I walked out crying- because I was so thankful for the amazing staff. Housekeeping is done daily- trash taken out, laundry cleaned. The kitchen staff provide the best food and greet each resident when coming to the dining area. The rooms are tidy, and so well maintained. The STAFF- I can't tell you how amazing they are. We would 100% recommend it to anyone!

Verified Google review
Nadine Fontaine

Nadine Fontaine

Our father has been at Northcrest for 6 months now, first for rehab, then as a long-term resident. We felt welcomed, pampered even, from his first day. Every staffer we've met has taken time to listen to requests/suggestions, then acted on them right away. He has gone from sitting in the dark in his former independent apartment, to joining in all sorts of new activities (much to our surprise!) Staff work to find creative ways to help him stay healthy--even when some days he doesn't want to put in the work--they make it so fun, it's hard for him to resist. --A special thanks to the front office for helping us through the daunting process of getting Medicaid approved.

Verified Google review
Alex Escobar

Alex Escobar

I want to take a moment to express my deepest gratitude to the amazing caregivers and staff at NorthCrest Living Center for the love and care you showed my father Vicente Escobar.” From the very beginning, you treated him with kindness, dignity, and respect. You comforted him through the hard days and celebrated the small victories along the way. Your compassion, patience, and dedication brought peace to both him and our family. It takes a truly special kind of heart to do what you do every day—to care for others as if they were your own family. Thank you for being there, for your gentle words, and for the comfort you gave in ways you may not even realize. Till his last day. We will always remember your kindness and the difference you made in my father’s life—and in ours. The Escobar Family 💙

Verified Google review
Teri Deitchler

Teri Deitchler

We had a great experience at Northcrest when my mom broke her leg and had to go to a skilled care facility! The management was very thorough, the food was excellent, they had plenty of staff that showed they are caring, comforting and responsive to our needs. The physical therapy team was overly helpful with getting her through therapy and getting her physically able to return home. It is clean and easy to get around. The size of the facility was perfect for our family and visitors. It has that hometown feeling that you don’t get in large facilities! We want to say thank you to all the staff for everything they did for us. Keep doing a great job!

Verified Google review

Reviews from Google Places for North Crest Living Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.