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BONNIE MCCULLOUGH

We lost our Mom to a fall 1 1/2 years ago ( 2 weeks after the fall ) I got 5 different stories of what happened . One gal told me she got hit by a mattress being brought into another room and it was a whole different wing. This happened right after lunch . She did not have her walker & was not brought to her room by a staff member like they said she was . There was plenty of staff that day . I got there 5 minutes after the incident, they told me not to go into the room , I heard Mom screaming & went in . She was naked from the waist up & sitting directly in front of the ac unit with it cranked up . Mom hated cold ! I asked what was going on & the 4 staff members all looked at each other . Couldn’t give me a straight answer. One staff member was pulling Moms arm straight up in the air & Mom was screaming , I said stop something’s wrong , she’s in a lot of pain . One replied she’s overreacting & due to her dementia she doesn’t know what’s going on , Mom said help , this is my daughter Bonnie help me !! I said we are taking her to the hospital , we tried getting her in my car & they were very forceful , I said stop ! She needs an ambulance, she got to the hospital & had a broken shoulder & was bruised on her ribs as well . Mom deteriorated rapidly & we lost her 2 weeks later at the nursing home . The duration of that was very unprofessional as well with staff & handling of the family dynamics & certain staff members becoming involved in that and voicing unprofessional words to our family instead of caring for our Mother . Other issues we had was meals , we would show up & Mom was not at the table as she should’ve been & meals were skipped & given ensure on her table instead. Many times I went in & her bed was filthy from donuts & snacks she was laying on & they were hard as if there for days . We said no snacks in bed for a reason since she had dementia & would often fall asleep eating them laying down & could choke .They had an administrator & she left right after Mom was admitted , then didn’t have anyone for months . We paid for Moms hair to get done & a month later still not done ( she passed away either her hair not done ) The billing was a nightmare for my brother, everyone was clueless ! I lived an hour away & moved her from a facility ( due to family dynamics) which was only 30 minutes from me . I wish I would’ve never !

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austin irlbeck

My father in-law was there for a while and let me tell you... he is a hard headed guy. He was skeptical at first, but as anyone going into a nursing home would be. He and the staff got along very well. The business office was helpful to make sure all the insurance stuff was filed correctly as well. Its nice to see people care for your own like you would!!

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Jennie Irlbeck

My dad was placed there last year and they were great! The nurses were awesome and the staff was helpful. They are a tag free facility and who wouldn't want that for their family!

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Alex “LAZRADE” Lang

They just took my client off here Medicare adv plan forcing them to have a 15k bill.. when I called to ask what happened she was rude and not helpful and hung up on me her name was Jenny. The amount of anger I have right now is immeasurable. These people have taken advantage of senior citizens and costing them their retirement funds!!! Do NOT TRUST THIS PLACE WITH YOUR FAMILY!!

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Re Taylor

I hope for the sake of the residents that this facility improves greatly.If I could give a 1/2 star, I would have.Let’s leave it there.I stand by my review 100% and it is based on personal experience.