B

Blair Scott

This was the first time coming to this Hospital. Everyone was very nice and polite. The nurse and the doctor felt like they really cared and listened to me. Would recommend.

V

Virginia Mosel

Our children's insurance covers out of state ER visits. Franklin general ER did NOT inform me until AFTER they started treating my daughter that they MIGHT not be able to bill my insurance. So, the person sharing this information didn't have any idea. Either way, if you are not going to work with my (or anyones) insurance - you should make that known BEFORE treating the person. Once you already start treating them, its already too late....Im still going to get a bill! In my communications with them on the phone AND in writing, I told them about not informing me before treating my child, I sent my daughters insurance card, had to explain that her insurance would cover this bill, and how to contact her insurance (which I shouldn't have to explain to people who do medical billing for a living). I also called my daughters insurance and they have NO record of FGH even contacting them. So, they didn't even attempt to work with her insurance at all, they just took the easy road & sent my bill to collections.

D

Des

This is a terrible place with specifically 1 terrible nurse named Deb we brought our daughter in with stomach pain to be seen and instead of showing compassion she was homophobic only speaking to my wife ignoring everything I said then would ask another question saying *mom* and look at me wife. She then asked if she took medications to which my wife responded no for her to come and accusatory asking my wife you said she didn't take anything! No happy at all

B

Bad Juju

I gave 1 star because I have to. If you want to be alive and in good health avoid this facility. The ER is an overglorified vet clinic, in fact, I wouldn't take my dog to this facility. They have misdiagnosed numerous heart attacks that were diagnosed after taking the patient to another facility. Left my significant other sitting 45 minutes waiting on a physician while he was having a heart attack that they misdiagnosed and after insisting he betransfered to Mercy they diagnosed and treated, second time it happened there. And on top of all that didn't begin cpr for over 14 minutes on another relative I took in. Why bother at that point? Save your family member and call an ambulance and go elsewhere.

V

Valeria Gonzalez

New additions to the FGH provider family have really made a difference! As a daughter transitioning to partially caring for a parent, Dr. Singh was knowledgeable and patient, not only addressing my mothers issues as a patient and being through, but also validating my concerns and needs as I learn my new role. Very impressed! most recently I called to get my sick niece in and was squeezed in by Ally last minute who took wonderful care of her and got us in and out quickly!