T

Tiffany Walter

My mother was in the facility for over a year in long term care. The stay started out great but as it changed to Royal Oaks the level of extreme decline in care for residents is horrific. Staff mistreating residents, inability to address care concerns, frequent med mistakes, falls that aren't reported correctly. The list goes on. My mother suffered at the hand of their mismanagement. We finally had to move her to another facility and she is thriving. Do not chose this home unless significant improvements are made!

M

Melissa Mozena

My gma was there for a few years. It was awful. I often found her in cold urine soaked clothing. Her room always smelled like urine. I would change her sheets that would have multiple stains of urine weekly. Never once did she have fresh water in her room. I usually came twice a week at different times. They did not follow up on doctors orders and then tried to cover it up. I had to advocate continously for follow up and labs. I eventually moved her as nothing seemed to change. Her last year's of life were diminished by lack of care, compassion and follow up.

B

Brandon Lindsey

My experience with Royal Oaks was brief, but seamless. The hospital gave very little notice to move mom and Royal Oaks was quick and took care of so much of the administrative aspects of getting mom from the hospital to Royal Oaks. Mom was only there for a short time, but everyone I spoke with was responsive and understanding. I am so grateful for all they have done for my family.

B

Bob Cat

This place is awful. I can't even describe the sadness you see everyday inside this building. The aids are cold hearted, rude, and definitely not compassionate. The nurses will laugh at a resident when they are speaking confused, not to mention the aids will ignore call lights for hours!!! The DON does not stick up for the residents but she sides with her staff everytime. .... when abuse is reported they just brush it to the side and keep those ones hired.... I would NEVER send a family member here.... I feel so bad for the loved ones that have to sit in their own urine or stool for hours.... .. I feel bad for the ones screaming for help and Noone listens.... Stop in unannounced and take a tour..... because if you don't believe me, you can see for yourself

J

Janet DeDecker

My husband was a resident here for over three years. From the first day till the last he was treated with kindness and caring staff. He was a cheerful man, ready to tease and laugh which made him a favorite. He loved to go outside onto the lovely court yard for fresh air and to watch the birds come to eat. When the end came we couldn’t have asked for a more caring experience. Thank you everyone who cared for him.