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Shelly DeVries

My son has been in this facility for 6 years and just when you think it can't get any worse, it does. Care was sub-par under ABCM however since Legacy has purchased the facility, this place should be condemned. They're severly under staffed, often using "floaters" to cover multiple wings. The staff they have is inexperienced and they have no training. The employees worth keeping have left due to poor management or have been terminated because they challenged management. The food has declined, with ham and cheese sandwiches for dinner. Most times they are out of juice or other common staples one would expect a facility to have an abundance of. Please note. The kitchen staff is excellent and Shelley is a rock star. They can only work with what the owner allows. Physical therapy is a joke. One of the reasons I moved my son was for OT and PT promises that were not kept. I recently learned he has had no therapy since the end of June. He is a TBI, confined to a wheelchair and therapy is a necessity to avoid contractions. They promote a pool, but can never find anyone certified to allow the pool to be used. He had special braces that were to be placed on elbow and wrists 3 times a day. Most times they were not on. When questioned. Aides either were not aware or they did not know how to put them on. Again training and communication. Cleanliness is terrible. Most times my son goes to bed with dried food on his face and in his beard. He has had groin tears due to lack of timely diaper changes. He also has cradle cap due to improper care. He has prescription shampoo, but the aides claim they can't find it and don't use it due to time constraints. They do not have standard housekeeping staff and more often than not, the building reeks of feces. Finally, any complaints go on deaf ears from the Director. I will never recommend this place to anyone who loves or cares about their loved ones.

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shelley cox

Want to Thank You all for the AMAZING care and Compassion you showed our Mother Maryetta Mentel. No words could truly express our Gratefulness. All the Amazing friendships she made while there filled our Hearts. We are Forever Grateful. THANK YOU and Many Blessings to all!! 💟💟💟

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Janet Johnston

This care facility is one of a kind. The staff demonstrate integrity, empathy, and compassion in their interactions with the special residents. Whoever started the greenhouse deserves applause. I have been coming to the greenhouse many years and have observed first hand residents benefiting from the therapeutic experience. The greenhouse has a true healing and joyful impact on their body, mind, and spirit! It is not just a place to grow flowers etc. The fruits of their labor are enjoyed by so many in the surrounding communities. Thank you for continuing to offer this blessed experience, you are truly making a difference!

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71amsmith

Love going to the Harmony House Greenhouse. The cleanest greenhouse I have ever been to. Employees very friendly and helpful. I purchase from them every year as I love to support this wonderful Waterloo facility. Plants are healthy and reasonably priced.

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Taryn Annesley

I've been going to the Harmony House greenhouse for 14 years. It is managed by wonderful people and the plants are always very healthy and reasonably priced. They have the best geraniums! The residents are able to help out in the greenhouse which I think is such a great opportunity for them. I love buying plants here knowing my money is going right back into the facility and helping our community. The greenhouse is tucked behind the main building on the NE corner of the property. Go check them out!