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ann rhoads

My sister is living at Riverbend. The facility is older and the staff overall is warm and welcoming. We have worked with Ally and she is very impressive. I have talked to Ally early in the day and received updates from her as late as 10:00 at night. She is professional, knowledgeable, responsive and compassionate.

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Kimberly Wilson

My name is Kim Wilson, I would like to share this compliment about Ally McLaren. We really appreciate her help , especially me. She is passionate, patient, and understanding. She listens, even if she may not agree there is no attitude. She does not look at things just one sided she listen. I truly mean all of this. I am the sister of Eric Wilson Thank you 😊

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Aleta See

My son was recovering from a stroke, we placed him there. He needed dialysis and they supposedly were able to accommodate him. It was the worst mistake we made, he recieved minimal care. I would strongly suggest you look elsewhere for your loved one. We didn't hear anything from the facility except the phone call stating he had died. I was disappointed they didn't show him more compassion. He absolutely hated it there. The staffing wasn't good, it was very difficult to communicate with them because phone calls went unanswered. They need to do better!

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Cheryl Sloan

If I could give zero stars, I would! This place is a joke. The first and second floors smell like stale urine. The elevator stinks and is very old and creepy, you never know when it's going to stop working. Unfortunately, we didn't have time to check this place out before my brother was transferred there for rehabilitation. The pictures on-line certainly looked wonderful, the place is anything but wonderful! When my brother was brought to Riverbend, I was shocked at the sight of this place. The staff were not friendly. The place was dirty and smelled of urine. We got my brother to his room on the second floor. The CNA came down the hall running her mouth and complaining because my brother was a 3 person assist. She couldn't believe it and seemed to not be happy about having to take care of my brother. His family was there and heard every word but she didn't seem to care if we heard her or not. I feared retaliation on my brother if I were to tell on her for being so rude and disrespectful. Unfortunately my brother's personal needs were never met by the staff. He was there 10 days and never got a shower or even a bed bath. No one would open my brothers curtains in his dungeon, knowing my brother couldn't do it himself. They rarely brought him fresh ice water. The housekeeping is sub par. They don't wipe down anything and your very lucky if they come in and sweep or get the trash. My brother's final day there, his call light was on and had been on for quite awhile. When we got there around 11am he was in his bed, his diaper half off, no sheet covering him up and the door wide open. He begged us to take him to the hospital! We told the nurse and her response was "that's his right." The paramedics came and took him to the hospital. On the way there, his heart stopped and they performed CPR all the way to the hospital. We arrived at the hospital shortly after and were told our brother had passed away...thank goodness he didn't pass at Riverbend, that is a nasty place. No one even cared that he needed medical attention that morning. His needs were ignored and no one even called to offer condolences. All they cared about was wanting us to reserve his room for 10 more days, while he was in the hospital! Yeah, he wasn't in the hospital, unfortunately he passed away! Had he survived, he would not have went back to that place. They don't care about the people, they don't care about the cleanliness of the place! I would suggest looking elsewhere for a better place to take your beloved family member. Riverbend is not a good place, unless you can spend 24 hours a day there with your loved one. Otherwise, they won't do the job they are supposed to do. There's really no telling what else goes on when no one's looking.

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KRISTY RIOS

My mother has received excellent care since moving in to Riverbend Nursing Home. The staff has gone above and beyond in making her feel comfortable, loved and well taken care of. They have lots of activities for the residents to socialize and keep busy. They have birthday parties once a month, weekly bingo, happy hour etc. They had a visit from the Easter Bunny. My mom tested positive for covid and had to quarantine for 10 days and it fell over her birthday. They brought her food to her room each day and a special birthday lunch and dinner! She feels very loved. Thank you to Riverbend for taking such great care of my mother!