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Rhonda Broadus

To Whom It May Concern, I am writing to formally document a serious and ongoing failure by your facility to recognize and honor my court-appointed conservatorship/guardianship, despite being provided with valid court documentation. This matter was brought to the attention of staff multiple times, yet my legal authority continued to be disregarded. As a result, communication and decision-making were improperly directed away from me and toward a resident diagnosed with dementia, who is legally unable to manage or comprehend financial and administrative matters. This failure caused significant and unnecessary stress to the dementia patient, including confusion and anxiety related to financial issues they are incapable of understanding. Subjecting a cognitively impaired individual to matters they cannot process is inappropriate, harmful, and entirely avoidable when a court-appointed guardian is in place. Ignoring a court order is not an administrative oversight — it is a compliance failure that places vulnerable residents at risk and undermines lawful protections intended to safeguard them. I would like to specifically acknowledge the Social Services Director, who has consistently been kind, pleasant, and professional in her interactions. I would also like to recognize CNA D, who has been helpful and supportive during the transition. Their compassion and professionalism stood out positively during an otherwise difficult experience and should be recognized. This experience caused preventable distress to a vulnerable dementia patient and serious concern for me as the legally appointed guardian. I am requesting immediate review by leadership, corrective action, and written confirmation that my court-appointed authority will be fully recognized and honored going forward. This email serves as formal notice and documentation of this complaint. Sincerely, Rhonda Broadus

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Jessica Nobarski

Hello and good morning to start I’d like to say the community was just breath taking I walked in to the staff being goofy with the residents I just couldn’t imagine why they wouldn’t be happy with the skinny gentleman man doing the exercises and activities. As I was walking past to go visit my friend with there family the staff was very polite and was always greeting the resident and asking how they were feeling I was amazed on how respectful and caring there positivity for the residents was just breath taking but while I was in the room I honest had the best experience and conversation it was the maintenance man Erick or Derek but he was just unbelievably kinda and sweet he was patching the wall that had some damage from the bed and his hospitality was unbelievable along side that he was so respectful and proactive and he was already done with his work as he was talking and I didn’t even notice. Then the resident mentioned how much he loves the maintenance man because of his dark humor and positive personality and the fact they talk military with each other is also a great thing to watch. I honestly have to say that I’ve never had that kind of experience in a senior home I truly do believe that the staff is amazing but that maintenance man was a delight to watch him interact with the staff was also just WOW!! It’s like the staff is consumed by there work he walks by and says something funny then you should see how the staff faces light up and start laughing he really is a bright person and a blessing to have in this facility and I hope that he finds this review and I apologize to have taken some photos of him while he was working

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bdjake1

My stay at Stratford was a positive one. The staff is what makes this place so good. My nurses and CNA’s were always willing to take their time with me when I needed them. The dietary staff in the second commons was incredible and friendly. Derek from maintenance was kind enough to raise my wheelchair so it fit me better and we were able to have a fantastic conversation while he was doing it. When I had an issue, the directors were right on it. They wrote a grievance and moved the staff member that I had an issue with then they kept following up to make sure things were going well. I saw the PT and OT staff always working with someone and they were friendly as they helped you improve. I can honestly say that the staff was always moving to take care of everyone. If you saw someone sitting then they were doing the notes that they had to do. One day, someone didn’t show up for their shift in the kitchen but Dee (CNA) stepped up to get the food from the other kitchen and the rest of the CNA’s got right to work by making the plates so everyone could be fed. This is just one example of how well the team works together to take care of the people staying there.

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Alma Ovalle

Stratford Commons Rehab has been such a blessing. The staff here truly care about their residents, and it shows in everything they do. The facility is always clean, welcoming, and focused on making residents feel comfortable and cared for. I want to give special recognition to ADON Kim. She is absolutely amazing! Kim is compassionate, approachable, and always willing to go the extra mile. Her dedication and positive energy make such a difference not only for the residents but also for their families. Knowing she is part of the team gives us so much peace of mind. I would highly recommend Stratford Commons Rehab to anyone searching for quality care and a supportive environment for their loved ones.

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Dora Resendez

I cannot say enough wonderful things about Stratford Commons Rehab. From the moment we walked in, the staff has shown such genuine compassion, professionalism, and care. The environment is warm, welcoming, and truly feels like a place where residents are treated like family. A special thank you to ADON Kim — she goes above and beyond every single day. Her kindness, attentiveness, and dedication to the residents and their families is unmatched. She takes the time to truly listen and ensure every need is met with care and compassion. Kim is a shining example of what outstanding leadership and heart in healthcare looks like, and Stratford Commons is lucky to have her. I highly recommend Stratford Commons Rehab to anyone looking for a facility where their loved one will be well cared for and supported.