B

Brianna Cummins

Neglected my mom, my mom developed bed sores. It was during Covid, we could only visit her through the window. I would drop food off for her and then watch her press the button and no one would drop her off her food for over an hour .

K

Kay Brown

Care of Mom, 93 years old, was very good at the facility. I am giving only a 2 star rating due to failure of discharge process and no vaccines she signed up to get. Meds and home healthcare was supposed to be setup for when we got her home, 110 miles away. NOTHING WAS SETUP. I have spent the last 2 days trying to get what she needs for her home. Someone is not doing their job!!!! Very frustrating and unprofessional,as I live in OP and Mom lives in SEKS. I needed the setups completed as I can only be off this week to help with getting things straightened out. Now we are at Thursday and still no home health setup. I go back to work on Monday!!! In addition she was supposed to get her COVID and RSV shots. She signed paperwork to get them and never did! Again someone dropped the ball here.

C

Clint Fischer

If you really care for your loved ones do not use this facility. There is a reason this is the only place with a bed available. The treatment of my 91 year old mother was horrible and it led to us pulling her out early and with very little notice. Problems that I visibly seen when visiting were the following. 20 minute room call times, fecies & blood all over the bathroom. Soiled underpants, pants & socks. Filthy wheel chair. I found my mother in a wheelchair soiled in urine crying without a call button within reach. Sitting in front of a blank television and that was the last straw. These are the things that happened with our family present, so you can imagine what happens when you’re not.

K

Kristi Hudecek-Ashwill

I had a wonderful experience here. I've been in the physical therapy section twice now for different reasons and will end up going again (my condition is an ongoing affliction). The nurses are kind and understanding. The CNAs were fast and friendly and didn't bat an eye about tending to my needs and didn't make me feel bad or humiliated when I couldn't do for myself. The physical therapy team worked with me to gain some independence with my latest surgery. The administrative people were efficient and went the extra mile to make sure I would have what I needed when I came home. My room was private (thank God) and was cleaned every day by the nicest of ladies. Even the snack lady was great. Did I have to wait? Sometimes, but I've done in-patient physical therapy in other establishments where the wait time was excruciating. I had to wait here too, but never to the point where it was unbearable. I just kept in mind that they are one or two people spread out over a number of patients and I am not their only patient nor are these people my servants. I hope to return to this facility after my next surgery.

S

Shay Craner

My grandma came here after breaking her hip and having surgery at Shawnee/Advent. She was told she would need 30 days of rehab but has been there a little over a week, and they are sending her home. My grandma is a very active woman at 85, so I understand her recovering quickly, but the story has changed day to day. They told her she could be discharged after 10 hours of PT but had only had 3. She started waking the halls herself to get things moving when they did not come get her for PT. I agree with previous posts that they are very neglectful and I also will tell the insurance to ask for an itemized list of what they are charging because they did not provide any of the care deemed necessary from the hospital. She was told to change her bandage daily, and it had been 3 days since it had been changed. She had seeping and had to ask several times the third day and was ignored. If anything happens to my grandmother after being released, either an infection or otherwise, I plan to report this place to FSMB for negligence. Do not send your love ones here.