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Susie Schulze

Visiting with Carol. My 1st visit. All staff were welcoming, smiling and helpful. It was neat and clean throughout all well as beautiful and beautifully decorated. Impressive.

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Justice Bidwell

My Grandmother was sent there to heal a wound, so she was to be receiving wound care. In less than a couple of weeks of being there, she was sepsis and delirious. My aunt, upon realizing her wound was worse and the severity of the neglect, had to then DEMAND that the facility release her so she could take her to a real facility that was qualified to care for her. She is doing much better now since leaving and going to a hospital to manage her sepsis, but I would recommend nobody send their family here, unless you wish ill upon your loved ones.

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Desiree Marrs

❌️DO NOT RECOMMEND!!!!❌️ My mother was transferred from Wesley hospital to Reeds cove on Friday afternoon (5pmish) on November 1st because she has an abscess that needs daily care. Unfortunately with it being the start of a weekend they aren't equipped with everything they need like getting pain medicine on board immediately when ordered not several hours later and after trying to explain to them its been way to long since her last pain medicine so I would be calling every 10 minutes to ensure she gets it that at one point they were going to let the phone ring even with it being 10pm at night. It's like they don't check the Dr orders (which was to change dressing once a day) to ensure the patient is being treated immediately instead of waiting until Monday when upper management is back in the office. Then when we would bring anything up to the staff they would be rude or have an attitude with my mom which is very uncalled for and we let management know. Then on Monday morning (11/4) after giving my mom a shower and checking her abscess I noticed it wasn't getting cleaned appropriately so I interrupted the upper management meeting to get it addressed. We all agreed it needed to be done twice a day now since we are trying to play catch up but there needs to be consistency between how the nurses would be packing and caring for the wound as well as how often but it just seemed like it was always all over place. Wednesday 11/6 the unit manager met with my SIL about putting in place that the more experienced nurses need to show the next nurse coming on duty how to care for the wound because the more experienced nurse noticed that the previous nurse did NOT pack the wound correctly. They used a very tiny piece which did nothing so again still not being consistent... By Thursday 11/7 she was acting confused again and saying very weird things just like she did at the beginning of all this.... On Friday 11/8 my mom asked Stella the nurse if she was going to change the wound before she left for the day and she advised she would but didn't so they had to find a nurse on a different unit to do it at 1030pm! We were advised so many times that the nurses were going to stay on top of it and they just didn't stay consistent. When I got there Saturday morning (11/9) my mom wanted a shower so when I took her gown off I noticed she has 3 sores on her bottom which I know she was also advising the staff that her bottom hurt but none of us were told about these sores ever! Then I checked her abscess which was extremely infected now (I have been taking pictures for documentation) that instead of one hole she has 3 because it's tunneling from infection. I immediately packed her stuff up from Reeds Cove and took her back to Wesley ER where she was admitted again (sepsis level was 2.7) She had surgery AGAIN on Sunday(11/10) to drain it and her incision went from 1/2 a centimeter to over 4 inches. PLUS she had surgery AGAIN on Wednesday (11/13) to clean out the abscess and placed a wound vac but her incision is now 9 inches long, 2 inches wide and over 5 inches deep... I am so freaking mad, frustrated and very overwhelmed! They know there is an issue with weekend admissions yet they aren't doing anything to change it so I'm not gonna stop until they do! There is also clearly an issue with getting consistent care that needs addressed as well...I reached out to the unit manager on Thursday 11/14 advising I would like a meeting with all upper management to discuss these issues. I was told on Friday 11/15 that the administrator and DON would be calling me on Monday 11/18 which never happened. I gave them a week to reach out and still nothing so maybe posting on everything I can will get their attention....

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Dirty D

The staff is very caring. They are always very friendly and attentive to my mom’s needs. They have done a great job of coordinating all the different doctor’s appointments offsite and bringing in different therapists.

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Joshua Stafford

My mother is a recent addition for this place for a short rehab stay and I am amazed. I have seen more than a few care homes in the time that I have been caring/helping for my parents. The first impression was fantastic and I have never seen a staff faster at other locations. For instance...my mother was asked if she had her flu shot this year and three minutes later they came back and had the shot to give her right away and my mind can be more calm knowing my mom is getting the care she needs.