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Sammy Castle

Be careful with this facility when it comes to their billing. Brooke, the billing clerk assured our family that my father was approved for additional days with his insurance and they wanted to keep him a few extra days for evaluation with no additional charge to our family. Then we got a bill for over $1,800 for the additional days they requested to keep him. Brooke avoided numerous calls from our family nor would she return our calls. When Brooke was finally confronted with why we were billed, she denied that she said the extra days were approved and was rude on top of that. I want to add that the nurses and staff are not to blame for the low rating. Brooke is the cause for the low rating. She was not truthful and misinformed my family, then avoided us all together. This isn't acceptable.

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Stacey Kaylor

The one star is for three or four people that work there. My mother was there for short term rehab. I have never encountered such unprofessionalism. Rude and absolutely no compassion. One of the nurse aides was argumentative with my mom and seemed like she hated her job. No compassion whatsoever. I reported her. I was there when she was so inconsiderate. My mom was in ICU, no one from facility called until over a week later to “check on her”, left me a message stating she was officially discharged from nursing home and what do they need to do with her things. Tried to call to talk to the person who called, all I ever got when trying to talk to her was voicemail. Left a message, never heard from them again. Very inconsiderate , no compassion and have absolutely no empathy.

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Satica Morgan

Do NOT leave your family member here if you have any other option. Although, there is a handful of people working here that truly care about the residents and try to do their job, they are completely overworked because most don’t care and don’t want to actually work. The administrator hides in his office with his door closed. Office staff are useless. Most of the “nurses” get mad every time you ask for anything. Meds are rarely given on schedule and everyone has an excuse for everything. The most unprofessional group of individuals I’ve ever dealt with. I was lied to on more than one occasion. I had to ask same question numerous times to numerous individuals to get answer. No one in building could actually make a decision. Rooms were not always clean or in good repair. Sadly, patient care is not their top priority. Like I said, there are 5 or 6 individuals that I will never forget for the care and kindness they provided to my mother. As for the others, I will never understand why you chose this profession, because you truly don’t belong in a residential care setting. Between incompetence and lack of caring, I honestly don’t know where you should be working.

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Chris Michaels

This is not a nursing home for caring, compassionate and knowledgeable staff: from the medical director to the aides. The staff is directly responsible for multiple injuries to residents. They don't try to help residents. The call lights go off for hours on end or they just go in a reset it to make it stop going off. I have had a family member at this nursing home for a while now and I fear they are slowly killing them. My family member needs assistance with being fed and never gets the assistance. in the morning, family member is not woke up to eat breakfast. Family member has wounds due to not being turned and let sit/lay too long. I have seen too much going on in this facility to suggest it to anyone. If I could give it negative stars, I would. It really needs to have its Medicare/Medicaid certification revoked due to endangering the lives of others. I HIGHLY ADVISE TO CHOOSE ANOTHER NURSING HOME, IF YOU ARE LOOKING FOR PLACEMENT OF YOUR LOVED ONE! Don't let the nice-looking building deceive you - remember, don't judge a book by its cover. Don't expect it to be a fairytale book when in all reality, it is sad tale of lack of empathy, care and compassion.

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Vickie Sandlin

My mom was at The Terrace Nursing and Rehabilitation Center in 2004. She had excellent care then and returned home only to return to The Terrace, in 2010 after I started working there just a few days earlier. I work in the Activity department bringing some cheer to our precious residents. My momma was there her last days, as she suffered from Alzheimer’s. I could not have asked for better care for her and it was such a Blessing to work there and be able to spend time with her. I must say, The Terrace has been so very good to me, during my time with them. When difficult times arose in my life, they stood beside me through it all. The loss of my mom & brother as well as my husband’s MVA 10 years ago which , completely changed my life. My coworkers were there for me. I have had the pleasure of working with many amazing coworkers and precious residents as well. I often say, it is my second home and family, for I work with some of the best folks around, that truly care for our residents & one another. It is our goal to encourage, lift their spirits, spend time with them as we work together to give them the best quality of life to live. Many have come there for rehabilitation, we have many who call The Terrace their home and are happy to do so. I’ve watched people come for short stays to heal and go home, to say they will miss us. Many have chosen our facility, to live out their last day's, with us. We have residents who’ve moved here from other states, who say they are so happy they are there with us. I must say, it is an honor to care for them. We do an array of different activities to keep our folks happy and feel loved. I know this has been a bit lengthy, but I must say, I have been so very blessed to have spent the last 13.5 years with some of the most amazing folks I’ve ever known, that have come to stay with us at The Terrace. I know there is no place, like home or that is perfect. But we strive to do our very best to do just that, as we make their lives easier and happier as they adapt to their new surroundings & home, with us here at The Terrace Nursing and Rehabilitation Center. . I encourage you to come, take a tour if you are looking for your loved one’s long term home. I feel and pray, that you will go away thinking, this is exactly where you’d love to have your loved one. Trust me, I know how hard it is for them to give up their independence, but we strive to help make it a good adjustment. Last but not least, I want to express how happy & blessed I am, that The Lord led me to The Terrace Nursing and Rehabilitation Center to enrich the lives of our precious seniors.