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Jaron “JP” Puckett

(Would give zero stars if possible) My family’s experience with Greenwood Nursing Home and Rehabilitation Center was deeply concerning, and I would strongly caution anyone considering this facility. My mother is only 52 years old, mentally impaired, nonverbal, and fully dependent on staff. During her time here, we observed repeated issues including bruising, bed sores, dehydration, weight loss, and multiple hospitalizations for UTIs. These infections repeatedly escalated to the point of requiring hospital care, which is alarming for a monitored setting. A recent barium swallow study confirmed that she can only safely swallow very small amounts (about a teaspoon at a time) of thickened food, meaning feeding her requires time, patience, and close supervision. Given this, we had serious concerns about whether adequate assistance was consistently provided. Earlier in her stay, we also observed instances where her ordered honey-thickened diet was not followed. Her physical decline while at this facility was severe. Although she already had some decline before admission, she was previously able to sit upright, walk with assistance, and use her right hand more effectively than she can now. Over time, she lost the ability to sit straight, became slumped to one side, could no longer walk independently, and lost significant function in her right hand. While we understand underlying conditions can progress, we believe consistent therapy, positioning, and mobility support were lacking. Basic daily care was also an issue. Dental hygiene was neglected to the point that her teeth are now visibly grey, despite repeated requests. We also repeatedly asked for dental and vision appointments to be scheduled. My mother has worn glasses her entire life, yet no vision appointment was arranged and she no longer has her glasses—meaning she was functioning daily with blurred vision. The environment raised concerns as well: hallways often smelled of urine, call lights remained on while staff appeared distracted, and interactions with some staff were dismissive when we asked for assistance. Because my mother is nonverbal, crying is one of her only ways to communicate. Rather than consistently addressing basic needs such as positioning, hygiene, or comfort, there were repeated attempts to manage this with medication, despite our clear requests to avoid unnecessary sedation. We have since moved her to another facility in hopes she will receive better care as we continue working to determine the underlying cause of her condition. If you have a loved one who cannot advocate for themselves, especially someone young and medically complex, I urge you to research carefully and remain extremely involved. Based on our experience, I would not recommend this facility.

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Shelley Owens Portugal

I could literally write pages and pages expressing my gratitude to the nurses and staff at Greenwood. They are absolutely incredible, and even that doesn't feel like strong enough of a word. These are people who genuinely care about their patients as if they were their own family members. Knowing that my dad (who had very specific medical needs) was being cared for and watched over 24/7 was such a burden lifted off of mine and my family's shoulders. The 200 hall nurses quickly became an extension of our family- they ALWAYS took the time to talk with us and answer questions, and never made us feel like we were bothering them. There were many occasions when I would stop in to visit my dad, and run into a nurse or staff member in the hallway who would say, "Oh Shelley, I'm glad you're here! I wanted to give you an update on your dad (etc)". When my dad was refusing to eat, the kitchen staff made such an effort to make food for him that he would actually eat- the kitchen manager even attended my dad's care meeting so that we could brainstorm nutrition options for him. The social services team is wonderful and always kept me updated/informed on any items that needed my attention, and the ladies in the business office literally held my hand and guided me step-by-step through the process of getting my dad on Medicaid. The therapy team also went above & beyond for my dad, and Nancy in particular took such good care of him by keeping an eye on him and truly never giving up on him (even when he was being stubborn). Even the custodian who cleaned my dad's room kept a close eye on him, and formed a bond with him. When I tell you everyone at this facility is an angel with a calling from God to care for people, I mean it 100%. I'm getting emotional writing this, as my dad has recently passed away- but I mean it with my whole heart when I say we are so, so grateful that these were the people who cared for my dad in his last months. You would be hard-pressed to find a more caring, passionate group of people. They have my family's eternal love and gratitude forever.

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james lebby

i been watching for awhile watching the flow of things, first off the way i heard the kitchen staff treating nursing as i sat in the dining room with my family, they are so rude. imagine what a difference it would be if everyone played their part to really help the residents, for them to be so rude to that sweet little cna, the manager made a smart comment to one of the aides seemed jokingly, but overall the way they treated them it just seem to be animosity built up, very rude to the sweet aide. also one aide runs around doing so much as aides are sitting at the desk, more accountability should he held as they are suppose to be here to take care of our loved ones. not all the staff such as the sweet nurses with the dark hair and the ones from the other hallways i encountered but im just so upset i hope and pray i will be treated well if i needed to go to a nursing home after seeing the working conditions and the unhappiness here i begin to wonder… it seems to be a lot of bitterness i wish everyone could be nice for the residents atleast, and be kind.

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Jay Williams

The feeling of knowing that a family member is being taken well care of is very assuring. The staff are overall polite and professional. The nurses and tech go above and beyond to meet the needs of each patients. Ms. Tanechia Jefferson, thank you for your kindness for a wonderful experience bestowed upon a loved one.

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Laurie Williams

They have a few good nurses that are knowledgeable and helpful. They also have a few good techs that are efficient and helpful but for the most part they are not efficient, knowledgeable, or helpful. The food is terrible except for breakfast. The doctors are not good and I did not get the care that I needed. After a week I ended up in the hospital swelled up like a balloon. I would hit my light and sometimes wait 30 minutes or longer for help. They did not keep up with my pain meds. I felt like I was in prison. I won’t be back.