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Samuel Wallace

Not a great place. My dad was put here a couple times. They let him fall. Get sent to the ER on Father’s Day & didn’t even call me or my brothers. Then the staff. Couldn’t even answer my questions on what happened or which hospital he was sent too. Very sad ran place. We didn’t let him go back.

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Clarissa Ailey

I have a loved one here. People if you can avoid this place do so. They lie and treat people horribly. In my case she was said to be doing so well, getting up unassisted, walking up stairs, using the restroom. When we got her home she was unable to even get up out of the car, couldn't use the restroom could barely walk. She had no strength training whatsoever. I did not have the medical expertise to care for her or the equipment. So as much as I hate it she had to return cause this is where her insurance wants her. She's recently been sick for days, being refused her medicine and won't take her to an ER. I have been calling for days they transfer me all over then just hang up. Can not get through to talk to anyone. Horrible place, they treat them horribly, have no care or compassion. I would absolutely give zero stars if possible! And don't get me started on a so called patient advocate, useless. They or she rather gaslights you, nothing she says she going to do gets done. Let me drive 6 hours then tried to say she never said they'd take her back. Well I had texts to prove otherwise. So a case worker from my state had to step up and do her job cause she wasn't capable to get my loved one help. It's a joke and if you can help it please do not send ur love ones here...

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Bella Jaynes

Please avoid sending your loved one here if possible. The place smells like old pee. The first night that we were there, the nurse was screaming at the other staff in front of residents and families. There were a few staff members who were nice, especially Abby. Everybody else sucked. The first night my dad got woken up every two hours because they changed his roommate because he kept overfilling his bag. The food was always cold, and the staff took over half an hour to respond to Call lights So my dad ended up having to go to the restroom by himself, which he wasn’t supposed to do. Thank God, we were able to get him out of there and get him to a much nicer place pretty quickly.

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Leah Frederick

Although Florence Park has had its share of challenges in the past, I must say that I have been very impressed with the care, commitment and cleanliness of the facility. It's very conveniently located in Florence and yet, it's peaceful, quiet and the garden is beautiful. The staff are top-notch and did I mention how CLEAN it is? It has a very family-oriented atmosphere and the management's offices are right off the lobby. The Administrator's door is always open and there's a real sense that customer service is their #1 priority. Highly recommend!

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Abby Edmondson

Absolutely love this place! My grandma has been somewhat of a frequent flyer to their rehab unit, she looked forward to returning each time! The staff is always kind and attentive to residents' needs. Would definitely recommend this place to those looking to place family members in a long term care facility.