A

Addison Norman

My great grandpa was recently placed in this nursing home a couple months ago, and even though there are a few hidden gems that do work here this facility is completely trash. It was a complete joke from the very beginning! Issue 1- He was left in the same clothes for two days after he got there. Issue 2- Not attentive to call lights whatsoever! I understand facilities are extremely busy, but there were numerous times when his call light was not answered in a timely manner which resulted in him wetting/messing all over himself. Issue 3- Almost every morning I would walk in and his room was completely trashed. The blankets would be off his bed, the room was very unkept especially on the overnight shift! I have went to management multiple times about the care that my Pappaw was receiving and nothing was done; I also went to the HR manager Shari who was completely unprofessional and rude right off the bat. As soon as I sat down and explained the issues that I was having with my Pappaw she acted as if I was lying about his call light being left on, she also proceeded to defend what was being done by talking to me like I was stupid and had no idea what really happens in a healthcare setting; of course this was before I had mentioned i’m actually a CNA and I understand how hard caregiving can be. I then proceeded to make a comment stating that “I do understand the healthcare system as a whole is understaffed and I wasn’t attacking anyone.” Shari then proceeded to reply in defense assuring that this facility is not understaffed! If that really is the case then there is definitely a lot of lazy staff at red-banks that need to be kicked to the curb. Please take this review seriously and as a warning, DO NOT PUT YOUR LOVED ONES HERE!!! If this was a shitty facility ten years ago which we all know it was, then I promise I’m telling you from my own experience it’s still a shitty facility today!! Do not let anyone talk you into bringing your loved one to this dump of a facility!

J

John Wroten

DO NOT GO HERE. Would never ever go back, lawsuits can and have been filed for Elder Abuse and Neglect, some already have evidence collected to support these findings and other findings. I've also had something stolen from there

J

James Chambersd

I wouldn't put my loved one there ever. My uncle is passing away. Cna was caught sleeping in a dying patient's room, the cna was rude and very disrespectful. Im shocked how much the facility has declined. I used to think highly about the place.

A

Angie Head

My mom was a resident at Redbanks for two years. She lived the majority of her stay on the Harbor Unit (Dementia Unit). All of the staff we great to my mom and I would not have wanted her anywhere else. Toward the end of her life I was approached about her going to a Inpatient Hopsice Center to which I declined because I wanted her where the staff knew and loved her. Redbanks was a great place for us and I am would recommend to anyone to place their loved one there. Thank you to all the staff!!

S

Shannon Beard

Redbanks has a very caring staff. They are very informative and caring. The facility is clean, up to date, and like home. The staff know all residents by name and help with all of their needs. They provide care for all different type of patient needs from rehab to long term care to an Alzheimer's secure unit.