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Korinne Callihan

SNF and rehab placement post-hospitalization for my dad with Parkinson’s, dementia and heart failure… I went out of my way at the beginning of our placement to tour the facility, meet the staff, make his room as cozy as possible, and be present as much as I could. My first impressions were that it was clean, well laid out, and the staff was exceptional at engaging my family when we arrived. At the same time we came in, they had a gospel choir from a local church singing in the common room and it was wonderfully comforting. Chauncey Mason Burchfield (weekend/night admin) was exceptional in making us feel at home. We were stressed and exhausted from caring for my dad at the hospital and arriving at this new facility full of unknowns, but it felt like we had just come to our favorite auntie’s house - she is that good. Nicole, Mia and Keyatta were the first nursing staff assigned to him and they helped him laugh and settle in, while helping us to feel confident they had his correct med list and were up to speed on what his care needs would be. Carmela and Elizabeth worked through the week and quickly became really special parts of the care team. Tyler, the nurse practitioner, was exceptional at listening to our needs and adjusting medication and care to help meet our goals… Dad sleeping through the night! Chanel, the night nurse was skilled, professional, and engaging. It was always a comfort to see her big smile coming through the door. The physical therapy staff started rehab with dad his first full day there… A Sunday! Justin and Heather met with us and set expectations to be aggressive with rehab and achieve our goals. Abbey, the speech therapist is also great… Worked with dad compassionately and thoroughly to help re-orient him and treated him with dignity and respect even in the face of hospital delirium on top of dementia. Cary and Tyshawn (?) from facilities, met us at the door and explained they were still finishing the arrangements for his room, including applying new paint to some cupboards to make it extra fresh. They also volunteered to bring in dad‘s recliner from my van, set it up and make sure it was working properly. They were present every day, attending to every one of our little needs… We didn’t understand the thermostat, the en suite toilet was running, the chair needed an adjustment… all easy quick fixes with their timely attention. Let me be clear: everything was not perfect and roses. It’s a nursing home - there will be smells from people who are there and can’t care for their own bodily needs. Sometimes it did seem to take a while to have someone come to our room in response to a call bell. But ALL of our concerns - and I really mean all - were addressed promptly, thoroughly, and to our satisfaction. A few times and administrator came in to talk to us about issues we had thought were no big deal, but had been escalated to them due to diligence. It was truly easy to see how much they ALL cared to do the right thing and provide a good experience. The food was fine, some days were better than others…. We supplemented 😊 We just checked out today when my dad was able to come home, so this is as current a review as can be! Today when we left, we said our goodbyes and got hugs from many. Cary and Tyshawn (?) took apart the chair and carried it back out to my van. As we drove away, I was so very, very thankful in my heart for a good experience, safety for my dad and a huge hugely improved outlook for him.

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John Mann

The staff at Mayfair Manor are wonderful people. The patients and their families are treated well. If you need to run out and purchase items at stores for your loved one staying at the facility, the facility is in a convenient location.

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Latoyia Taylor

Mayfair Manor is an excellent nursing facility that has provided exceptional rehabilitation services and person centered planning. They provide a well balanced meals and the facility is always clean and stocked. The staff are professional and shows how much they care for their patients/residents.

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Shelly Howard

The facility is very clean and well cared for. All the staff, from the CNA's to the Therapists are skilled and caring. My mother was there multiple times for physical/occupational therapy and she was cared for very well. Best facility she was ever in!

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Rachel Farley

This place is a poor excuse for a Nursing home! I was afraid to leave My review until My Dad was out of there. apparently the staff likes to hold it against You for needing help to a bathroom or any other Human right. And the sad thing is He wouldn't have needed help if they would have put a toliet riser on His toliet. If you push the help button You can count on it taking them atleast 2 hours. Especially if you're room number is in the 200s! Because that means that Your last in line for everything. Over My dead body My Dad will ever go back there! Oh and that place smells awful they try to say it isn't them it's because there's 2 plants on either side but outside the place doesn't stink. Just the inside. Plus Air conditioning is out and been out for a long time.