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Don Frank

Several members of our family have received care at Glen Ridge, including three of my aunts, and each experience has been a positive one. Most recently, my mother stayed there for rehabilitation, and we were once again very impressed. While she was there, she was able to participate in several fun activities, which really helped keep her spirits up and made her stay more enjoyable. The rehabilitation staff was encouraging, knowledgeable, and truly invested in helping her regain strength and confidence. The nursing team was equally outstanding—kind, patient, and attentive, always making sure she felt acknowledged even during busy times. One thing that made an enormous difference for our family was the help Glen Ridge provided with scheduling and transporting her to doctor appointments outside the facility. Since both my wife and I work, they coordinated the appointments and took her to and from them, allowing us to meet her at the doctor’s office. This greatly reduced the amount of time we had to take off work and was truly a Godsend. Because of the care, support, and compassion shown by everyone at Glen Ridge, my mother made noticeable improvements both physically and emotionally. We are incredibly grateful, and Glen Ridge will always be our first choice if our family ever needs rehabilitation or skilled care again.

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Raelee Cowan

The staff at Glen ridge health campus was very caring for my grandmother during her stay there and was so compassionate and caring. You can tell that everyone there really cares for what they do. Oh and the food was impeccable! Thank you all!

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Mimi Lynn

My 90-year-old mother-in-law was a patient at the Glen Ridge facility following a serious fall and stayed for rehabilitation. The nursing staff was wonderful—kind, attentive, and genuinely caring. They were always there for her, and even when they were tending to another patient, they made sure to let her know they would be right with her, which gave her peace of mind. They also took the time to sit with her and talk when all she needed was a little company. Her rehab at Glen Ridge greatly improved her both mentally and physically and their compassion made a difficult time much easier for our family. We thank them so much for everything they did for her, and if we ever need care like this again, we will call Glen Ridge.

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Tim Harper

I agree with all of the commenters saying that staff don't respond when called for help. When I visited my Aunt for the first time, she was sitting in a puddle of urine soaking into the carpet. The next day, she told me they were even leaving her after helping her to the toilet. She would pull the emergency cord, but no one would come to help her. I also heard multiple people calling out for help from their rooms. Discharge was also a nightmare, and my Aunt has been without her medications for several days because they failed to call them all in. They initially even gave us discharge paperwork for the wrong patient! I waited hours to get even some of the right paperwork after that. They tried to push her out right away; but I did not want her to go the weekend without her medications, and she needed paperwork to be completed to be admitted into respite care. I then made two trips to the pharmacy and was told that they did not even have the orders. I returned to Glenn Ridge late that night, and they finally were able to get the orders over. Again, they tried to push her out and assured me the pharmacy would have all her medications before they closed. I went back there and was given one medication but was told others would have to be ordered. I went back to Glenn Ridge, and they finally agreed to give me medications to get us through Monday morning. I picked up some of her other medication on Monday but later discovered that another had never been called in at all. I was on the phone for hours with Glenn Ridge on Thursday before I was even able to get them to call it in around 7 that night. As a result, she has gone without the right medication for several days.

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Shawn Kaelin

My experience with Glen Ridge at Trilogy Rehab in Louisville, KY was appalling. In a single day, a patient had to wait nearly two hours, multiple times, just to be taken to the bathroom after calling for assistance. This isn’t a minor inconvenience; it’s a basic dignity and care issue. Call lights went unanswered, staff were unresponsive, and the sense of urgency you’d expect in a rehab facility was nonexistent. No patient should be left waiting in discomfort or distress like this. The lack of compassion and accountability here is deeply troubling. I would not recommend this facility to anyone who cares about timely, respectful care.