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Mike

Review: A Facility Defined by Neglect and Indifference ​Rating: ★☆☆☆☆ ​Leaving a loved one at Highlands Nursing and Rehab was the worst mistake our family made. After five years of residency on the first floor, it became clear that this facility operates with a complete lack of basic hygiene, medical oversight, and human decency. ​Systemic Neglect ​The facility is consistently unkept, but the personal neglect is far worse. My mother was rarely bathed or provided with the fundamental care she deserved. The employees are not just incompetent; they are indifferent to the physical well-being of the people in their charge. ​Medical Gross Negligence ​The most horrifying experience occurred on Christmas Day when my mother suffered a stroke. The staff failed to notice or intervene until I arrived and pointed out that something was wrong. When I insisted that an ambulance be called, the staff member on duty responded by rolling her eyes at me. ### Zero Accountability or Compassion I was left entirely on my own to coordinate with the ambulance while the staff ignored us. Following that emergency, my mother passed away in hospice as a result of the stroke that went unnoticed by this facility. In the time since her passing, not one person from Highlands has reached out to offer condolences or even a follow-up call. ​Final Warning ​This is no way to run a healthcare facility. They treat life-threatening emergencies as an inconvenience and treat grieving families with total silence. If you are looking for a place where your loved one will be safe, clean, and cared for, look elsewhere. This facility is a danger to its residents.

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Pamela Moss

My mother was at this awful facility when she would get a visitor her emergency call button would always be out of her reach she fell out of the bed three times the last time she fell she was found on the floor her nails where blue due to lack of oxygen. When she got to the ICU she had phenomia so bad that she had to be put on life support she was on a ventilator for a month then they had to put a trach in she is now in a rehabilitation center she's still very ill. This nursing home let her lay there until she was almost dead. While she was at the hospital they lost her belongings pictures that we can never get back her dentures and eye glasses. Do not put your loved ones in this awful place I don't even know why they are still in business. I wouldn't even give this place the thought of a star. But I had to give at least on star to post this review. Y'all should be ashamed of yourselves

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Danny Hester

What a RIP off for sure they make you mark in your clothes and they still lose them and say its your fault by saying was your name in them well I have family members who had had my name and room number inboard on them and I don't have a single one and the people in the office just blow you off like your a peasant I sorry but this is a very bad place and I'm probably going to be kicked out for this review but I'm thinking living in my truck will be better than this cause I could go on and on but I'm not somebody help please it's just some clothes but where does it stop and you don't want me to put pictures on here lol and there's more but let's see what they say about this its ashame that I have to do this yours truly, JIMMY HESTER

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Tim Silverhorn

I highly recommend Highlands Nursing and Rehabilitation. I recently had to admit my father into a facility, and Highlands was outstanding! The decision to move a loved one into a facility is very difficult, and the process can be very overwhelming. Tayra Bright, the Marketing and Admissions Director, made a special visit to the facility on a Saturday evening when he was admitted, just to welcome Dad and reassure him that he would receive excellent care and they truly delivered. The facility was clean, and the staff were all very kind, compassionate, and patient with both him and me.

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Kimberly Ryan

My mother has had wonderful care at Highlands. The building has been updated and feels clean and fresh. The staff from the front office to the nursing staff has been kind and caring. I can't say enough good things about the way they have treated my mother and our family.