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Grace Serafano

I recently spent 5 nights at this facility following ankle surgery. I was given a room on the 100 hall which overlooked the courtyard. During the tire stay nursing staff both licensed and CNA’s were very nice and attentive. Although food is almost always a concern at nursing facilities, mine was quite good , served hot and when asked for extra condiments they were always available. Therapy staff was helpful and helped me reach my short term goals. I slept well and meds arrived on time. Staff made a point of stopping to see me prior to discharge to wish me well. My spouse paid privately for the stay and it was well worth the money. If I need to get some short term rehab, again I would definitely recommend LEPA!!!!!

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Kayla Poynter

If you care about your loved one, I strongly advise against placing them in this facility. Our experience was deeply troubling and raised serious concerns regarding the quality of care and patient safety. My significant other was initially placed on the Pathways unit, where the staff was exceptional. However, after her transfer to the 200 Unit on Louisville East, the level of neglect and unprofessional behavior became apparent. We frequently had to advocate for her to be changed every 2–3 hours, which is the expected standard of care. Instead, she often went four or more hours without assistance. On multiple occasions, either I or another family member had to turn off her feeding tube because staff failed to do so during changes, creating a risk for aspiration. Several aides were openly rude, dismissive, or acted in an intimidating manner when we requested basic care. These same individuals repeatedly attempted to make us leave the room while providing care, which we eventually refused due to concerns about her safety and proper feeding tube management. Fortunately, staff members from other units—who were not assigned to her—took it upon themselves to check on her. They consistently reported finding her soaked, confirming our concerns regarding ongoing neglect. Additional safety issues were present. Some aides intentionally turned off the air conditioning at night despite being fully aware that she could not tolerate heat, causing her blood pressure to rise to dangerous levels. While we understood that her roommate preferred warmer temperatures, we attempted to compromise with fans. However, the room became unbearably hot. Repeated requests to switch bed locations or move rooms were denied by management, despite clear evidence of the medical risks involved. The bathroom toilet remained broken for weeks. Although we notified staff numerous times, and were repeatedly told a work order had been submitted, no repairs were ever made. Urine remained in the toilet for an extended period, eventually leaking into the adjacent room. Despite this, her wheelchair continued to be stored in the same bathroom, even with urine on the floor. These issues appeared to extend beyond her unit. During time outside, other residents openly shared their own experiences of neglect and mistreatment. We also had to supply basic care items such as chucks, which frequently went missing or were taken for other residents, despite being clearly labeled with her name and room number. I also purchased an expensive waterproof wedge to keep her elevated during showers—an important medical accommodation—which also went missing, along with several other personal items. I am incredibly grateful that we were able to remove her from this facility as quickly as we did. The level of neglect and lack of accountability we witnessed was unacceptable and deeply distressing.

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Debbie Seely (Debbie Estes)

Not a negative comment about the facility except they should be more cognizant of the APRN they have on staff. Vicki Raizor, APRN, was probably one of the rudest healthcare providers I have ever spoken to. Simply asking her a question about a family member’s condition put her on the defensive. There’s usually a reason people are defensive and rude and afraid to answer simple questions about patients. Perhaps she is in the wrong field.

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Andrea DeOrio

Please use caution before considering this facility for your loved ones. Pathways itself is a 5-star experience — the care is wonderful, and every employee from the CNAs to the nurses treat patients like family. Unfortunately, the 200s unit was a completely different experience for my sibling. On this floor, care was often refused. CNAs rarely checked on my sibling unless we hunted them down to ask for help. One CNA even told me that “Q2 turns are not a thing” after refusing assistance. The bathroom in her room was out of order for three weeks, with a toilet full of urine and water dripping. Every time we asked about repairs, we were dismissed. Many times I had to call the front desk after my family member went four hours without any CNA responding. Worse, some CNAs acted aggressively toward my family. They mocked and verbally attacked my parents when we asked for help. I often had to secretly ask CNAs from other units to check on my sister because she was being purposely neglected — and they told me she was consistently left dirty. Basic care was ignored. CNAs repeatedly forgot to pause her feeding tube, and we often had to step in to stop her from choking. Her belongings, even clearly labeled with her name and room number, were stolen weekly. Such as clothes, her chucks ($50 weekly missing), soaps, lotions, other misc items. This neglect was not an isolated incident but a repeated, ongoing problem on the 200s floor. Families deserve transparency and safe care for their loved ones.

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Donna Martin

Don’t let the pictures fool you. My sister there for therapy, very little improvement in her reason for being there. Very rude staff, my sister needed to be changed and I asked her when the last time she had been changed she stated that she had not been changed sine they got her up at 630 and it was 2 PM. My sister is one for UTIs was saturated and doubled briefed. Lazy so they don’t have to changed them. Nurses always talking down the aides, very out dated facility pictures are far more better than the facility. I would not recommend this facility at all. It is nasty