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Tim Lombard

This turned into a total nightmare. They were inadequately staffed, trained, or equipped to handle the rehab department. Nurses were understaffed rude and negligent. This place did not feel safe.

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Vl Seno

We don’t live here yet, but we had an exceptional experience touring with Elizabeth. As a longtime administrator in community health services; and with my husband having sustained a spinal cord injury a few years ago, we’ve seen the full spectrum of care, from intensive care to rehab to hospice. Given that perspective, we feel incredibly fortunate to have the possibility of owning a beautiful home here someday. It’s also reassuring to know that more supportive care is available if and when we need it. There are many options out there. But this would be our choice.

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Carol Shepler

My mom has had repeated rehab visits to this place(she is resident in the condos on the grounds) and every time is a disappointment in their care and concern about their residents. And this goes back 10+ years and as recent as a last week. I could share many stories of neglect, but recently(last fall) my mom was coming from a hospital stay from dehydration to gain strength and the staff called a meeting after 6 days of all involved in her care-head of nursing, physical therapist, etc. They were telling me she needed to be placed in permanent care, instead of returning home, as she not only was not getting better, but worsening to the point of only being able to walk a few steps that morning due to pain. So I asked if that was before her pain meds or after...and they informed me that THEIR physician, without consulting OR informing her primary care physician, family or her, had stopped ALL of her pain meds, cold turkey, and put her on "AS NEEDED" pain meds. I was truly dumbfounded! My mom a chronic pain patient, who struggles to get by, even on HIGH doses of pain meds, 3xs a day. This is all under close supervision of her primary doctor who has cared for her for 25+ years. She takes both gabapentin and oxycodone, 3x's a day and now, for SIX solid days she had missed EIGHTEEN pain med doses, so I think anyone can figure out, that not only was she suffering from not getting her meds, 3x's a day, but she was in full withdrawal being taken off her meds cold turkey! No one could give a single explanation why this had happened and even worse...they are trying to sell me on leaving her there permanently due to her pain level, which prevented her from progressing in rehab, which was caused by their neglect! I took her home one week later after she started to give her prescribed meds. Just one horrible example of their negligent care...and 2 days ago, my mom fell in her condo. She pushed her medical alarm bracelet for help. Someone called and left a message on my cell phone at 6:15pm saying mom had pushed the medical alert button and they would sent someone to check on her and that was the single attempt they made to reach any family member. My phone delivered the message the NEXT day.I have a ring camera in my moms' condo, so I could go back and see what happened and I almost fainted. My mom is almost 96 years old. Lives alone and she fell in her dining room. She lost her balance stepping back and fell straight back onto the hard floor on her back. A miracle she was not critically injured! They did send help but decided she was OK and picked her up and left her in a chair ALONE for the next 16 hours...ALONE! They made no other attempts to reach me, but that one single message. And they have been informed in the past that IF they pick my mom up off a hard surface, her doctors instructions are to take her the emergency room asap. No decision to make...you are to take her but once again, they endangered her life! I feel like I should not have to educated the "educated" staff about elder care...but I keep having to. The risk of a slow brain bleed for an elderly person who has any impact to their head, is very high and should always be checked out by a doctor. There is no possible way they could assess her to be ok, visiting with her for 10 minutes, after a horrible fall. She was on her back...it was obvious she fell and hit her head! Slow brain bleeds happen over time...can even be days, so she should never have been left alone for 16 hours and should have been seen by a doctor asap! I am thankful she is still alive, but I feel compelled to share our repeated horrible experiences at this home because the mistakes they make cause both suffering and danger to elderly patients. Anytime she is under their care, I feel compelled to check on her daily. That should not be necessary but it is at this place. Disappointment over and over and my mom paid a ton of money to live here, thinking she could age safely as a resident. She was wrong.

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Adrienne Gerdes

My Mom is currently a resident in the Personal Care unit. She started out in short term rehab and unfortunately was not able to go back to her home to live independently. We cannot say enough good things about ECH. Is it perfect? No. But the staff is phenomenal. We are continually impressed with every team member, from the directors to the housekeeping staff. Anytime we have had a complaint, they have addressed it quickly and efficiently. We are so happy Mom is here and I can finally take a deep breath knowing she is being well cared for.

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Jennifer Pearson

My mother has been a resident of Episcopal Church Home for almost 3 years and I've been extremely pleased with the care she has received there. She started out in their memory care unit and has since moved to skilled care as her Alzheimer's has progressed. The staff in both areas are attentive, respectful, and caring. The activities staff works very hard to plan activities and engaged residents in activities that suit their abilities. My parents were in several other facilities prior to Episcopal Church Home and this is, by far, the best. Meals are good and I actually enjoy joining my mother for meals in the dining room. The employees are personable and seem to form personal relationships with the residents. Staff turnover send to be pretty low there and the staff seem happy to work there. You don't have to be Episcopalian to live there or even Christian, but it is nice that Mom has the opportunity to go to church services and the pastoral care staff is wonderful. I especially like that this facility offers various levels of care from Independent living condos to assisted living to personal care to skilled care. Residents simply have to move to a different area of the facility if their needs change. It's also convenient if spouses have different care needs but want to be at the same facility. I would highly recommend ECH.