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Jan Townsend

Very thorough explanation of living conditions and services. Tour of a villa. Since nothing available at this time, no deposit was made.

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Tracy Cantu

In my opinion, Shay & her staff in the Memory Care section at the Willows at Springhurst are 5-star, amazing caretakers. They went above & beyond to ensure our loved one was looked after & tended to in a family-oriented community area. In addition, Shay & her staff took the extra steps to help our family navigate the sometimes difficult path of managing a loved one in a Memory Care setting. However, we do rate the facility as a 4-star: We suggest staying on top of your loved ones’ expected doctor visits; the list of any medications and/or rehab & labwork that is ordered; rehab, pharmacy, lab & facility billing statement details; and be prepared for shifts that are short on help due to staffing issues.

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Meranda Phillips

My Dad came to The Willows following a short hospital stay. He was meant to receive rehab treatment that would help him regain his strength. My Mom spent most of every day with him to ensure he received proper care. She noticed immediately she had to advocate for basic things like making sure he was eating and that someone was changing his diaper. He developed a bedsore on his rear need within a few days due to their neglect. He seemed to be getting weaker and weaker rather than stronger. Nobody in the facility seemed concerned about that. His nose was running all of the time and he started holding his head down. He became unresponsive and my Mom had to seek help from the nurses. They came in and checked his oxygen. It was dangerously low so they put him on an oxygen machine. When we asked the nurse if he needed to go to the hospital, she became defensive. She asked if we wanted him to go. We are not medical professionals so we were seeking their advice and instead of answers we received hostility. The head nurse came in and we asked her if he should go to the hospital. Instead of giving us advice or recommending we talk to a doctor, she listed off her credentials and job experience. She told us his vitals were stable and he would be fine, that they would keep an eye on him. The next morning when Mom checked in with the nurse on duty, the nurse from the night before hadn’t even entered any notes about what happened. Within 2 days, Dad became unresponsive again and had to go by ambulance to the hospital. Within 3 weeks he passed away from pneumonia. I can’t say that he would still be here if he hadn’t gone to The Willows, but I can say that he suffered a lot and needlessly because of the terrible “care” he received. Don’t be fooled by how nice the facility looks or the nice area it is in. The staff here do not care about your family member.

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Valerie Thomas

Do your loved ones a favor and save their lives by never sending them to this facility. The nursing aids could care these about the patients and when you ask about the care they get defensive.

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Shane Schneider

Since Trilogy Willows has taken over it has been a disaster. If I could rate 0 stars I would and I never leave reviews for anything. Some of the issues my non-communicative wife is dealing with: Rooms need to be cleaned better and get pest control, ants found crawling on her. Billing issues for several, several months now, cannot get a response. They are overcharging on every invoice, medicaid is now breathing down our necks. Restorative therapy is required and not she is not getting it. Sheets need to be put on the bed! We cannot even get sheets put on her bed, even though we have sent in our own! Quality of life has deminished so much, it has caused irreversible effects. Has spent so much time in bed, cannot even fit into wheelchair anymore. These are just a few of the issues...take it from me, don't send your loved ones here and if they are already there, check in often! If anybody answers the phone, that is. Will get pictures next time we are allowed in.