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Elizabeth

I was there for approximately two weeks. My experience with the physical therapy department was wonderful. So helpful and really cared. I wish I could say the same about the rest of my stay. The room was drab, the toilet never worked (People were constantly having to come in and work on it and never did get it properly working), quite a few of the aides were disinterested, Especially when it came to helping me into the restroom and in getting someone to bring me my pain medications. The food was average but sometimes I got the wrong things. I would hesitate to recommend this facility except for their physical therapy department.

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Nikki Hatcher

My mother is doing rehab here after foot surgery. I love this place for her! The nurses and assistants are kind and compassionate, the food is amazing and her care makes us feel good about leaving her at the end of the day. DONT HESITATE HERE!!

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Bria Steinhauer

Therapy was great. Long wait times for pain medicines. Long wait time for personal care. Most staff seemed uncaring and unconcerned, although they are overworked and underpaid. The doctor was aggressive and rough and maybe a little revengeful. I would not recommend this facility.

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John Moore

My mother was there for several days following a hospitalization. She routinely waited 30-45 minutes for someone to respond when she pressed her call button. On one occasion she needed help getting to the bathroom. 35 minutes after pressing her call button someone showed up, said she was not trained to assist her, and told her to just “go in the bed” and they would “clean it up later.” She later had to return to the hospital after a fall. No one ever called me or my father to check on her. After I reported these issues to a member of the sales team, no one in a supervisory role ever reached out to follow up. Based on our experience, I do not recommend this facility for rehab.

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Robert Cook

Both of my wife’s grandparents rehabbed broken hips here 6-8 years ago and we had a great experience. Her grandmother needed to rehab again after a fall last month and it’s clear that Trilogy has let this location fall by the wayside since then. Rooms are dirty, air conditioning units don’t work (multiple units can obviously be seen to be leaking from the outside, staff has been notified and seemed aware but nothing done), furniture is in need of repair. While the staff have been pleasant and accommodating, it’s clear they are severely understaffed for their needs often only having one LPN (who from what we’ve observed are only there to dispense medicine and manage paperwork, not actually assist patients unless absolutely necessary) and one aide for a hallway of 16-20 people. Physical and Occupational therapists often have to step in and help patients as they’re bringing people to and from therapy. The staff all seem to care and want to do a good job but unfortunately you can only provide the level of care you have the amount of staff to provide. We will never return after this experience and will stop recommending friends and family to come here for any rehab needs.