A

antonasha smith

If I could rate this place below a one star I really would. They do not have any proper care for their patients whatsoever and do not take care of them as they properly should. A lot of the patients are overlooked and you can tell that this is done just for the check and not for the care of the patients, in addition I am disgusted at the smell of the building as whole it really has a sour smell and it seem as though the building is not cleaned, nor the rooms and again neither are the patients you can see the lack of care that is place within the facility by looking at the patients and I am disgusted and disappointed with that I have seen here tonight.

M

Michael Sherrill

This place is dirty. Depending on the staff, you might get a nice one. I guess it depends on the day. The food is horrible. Just because patients are not able to speak up for themselves does not mean they should not eat well. Tasteless mush is not good food for anyone. This place is dark. The halls have so much equipment that if an emergency broke out, the patients would parish. I do not recommend this facility to anyone who cares about their loved ones.

T

Talatha Sherrill

Zero 0 stars if it were possible! This facility is nasty, dusty, filty, disgusting, deplorable and inhumane. The hallways are filled with clutter. The rooms haven't been swept nor mopped in quite a while. When my loved one had an issue with his bed the first day he got there, they refused to give him another one until I threatened to file complaint with the State of Maryland Office of Quality Assurance. When the bed was moved, the amount of trash and dust was simply unbelievable. His belongings are sitting on the heat vent because the drawers and closet are filled with items from who knows how many patients before him. I had to make them disinfect the bed mattress and change the sheets before he got moved to the new bed. No one introduced themselves. We still aren't sure who the nurses vs techs vs any other help are. And the food is disgusting to look at and taste even worse. Complaint is being filed. This place needs to be shut down. Patients are not being attended to and the temperature regulation is off. Freezing on one side of the building and extremely hot on the other. I can go on and on, but the characters are running low. Just know complaints have been filed.

A

Amy Seddon

The actual care that my father received was good, however dealing with Ms. Logan and Ms. Christian to get him transferred has been a nightmare. They don't return calls to the new facility or family when requesting information and trying to get the transfer in place. It is absolutely ridiculous. Leaving multiple messages a day to be called back on a Friday afternoon, dragging it out several extra weeks. Do your job! It should not take over 3 weeks for this to be set up. Edit:: You have my phone number already if you want to correct this. I call there daily and leave messages. Who do I ask for when the director already ignores calls?

C

Carolyn Lilly

First impression is a lasting impression. Just entering into the lobby was greeted by two staff members. I was asked for a photo ID which was appropriate, since this was my 1st. visit I needed to give some information. I was given directions to the elevator, while walking I noticed not just the cleaniness, but the amazing artwork throughout the hallways. Upon reaching the second level again greeted by every staff member I passed. I really wasn't surprised because the staff @ another Autumn Lake located further out Falls Rd. staff is the exact same way. Coming from a customer service background of thirty-fives yrs. with the State of MD this is very much appreciated & kudos for just being so kind & pleasant, it made my visit delightful 💯❤️