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Sandy Andrejak

Employees are very nice very professional they Go out of their way to help you. Nurse was super nothing to much for her our nurse was always helpful. PT. OT and speech therapist was great working with patients. Lots of activities to make the day even better

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Andy Hessler

I just want to express how grateful I am to the staff in the dementia ward here. They really are proving the very best care possible for my mother. They are kind and compassionate and show monumental levels of patience to all of the residents. Thank you.

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Aliah Cherry

This is the second Autumn Lake Healthcare facility my family has dealt with. The first, in Glen Burnie, was a terrible experience. Unfortunately, the second location at 8710 Emge Road started off well but quickly became just as concerning. Initially, the staff appeared to be taking good care of my father, but that changed rapidly. My father’s phone charger was stolen multiple times and was never reported. Because nothing was done, it seemed to signal that stealing was acceptable. Eventually, even more serious issues occurred. Staff were not dressing my father daily, and I had to specifically tell them that he needed to be dressed every day. My father also was not eating, and no one notified the family. There was a COVID outbreak at the facility, yet residents were not being tested at all. There were no proper precautions taken. My father ended up contracting COVID, and no one realized it until he was being transported to the hospital. I repeatedly asked about my father’s health and was told that pain medication was simply making him sleep. That turned out not to be true. Staff failed to properly assess or investigate what was actually wrong with him. This level of neglect is unacceptable. The night managers were extremely argumentative rather than helpful. To make matters worse, the same day my father was transported to the hospital, his phone was stolen. I searched for it for two days. On the third day, a supervisor claimed they had found an iPhone 14 under a table. When I turned it on, it was not my father’s phone. If it was his phone, then someone had clearly taken it and changed the password. Instead of taking responsibility, the administrator argued with me and told me to take this random phone to Apple. There is a serious problem with theft, neglect, and accountability at this facility. I genuinely fear for the safety of residents. No family should have to worry that their loved one is being neglected, lied to, or stolen from while under professional care.

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Lorraine Whitney

Visited my brother, his room was clean. Met his nurse for a conversation regarding his progress. Dinner arrived he enjoyed it. Nurse came in and took his vitals. He was in and out of sleeping. Then we enjoyed a movie together. All the staff I encountered were very polite, answered all my questions. Facility was very clean.❤️

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Donna Ritz

My mom was in this place for over two weeks. To get her strength back in her legs so she could go home. The food had no protein in it just protein drink. Did not have a schedule for eating and sometimes didn't even get feed. Place was dirty we were there all the time nobody came in to clean and they were infested with little flies. If you see a good review posted it is the staff doing it. She has had bedsore that they didn't take care of. Worse place to take a love one