K

Kimika Dailey

Blue Point Healthcare Center needs to be completely restaffed, from the Director of Nursing to the CNA's that walk through the halls disrespect the very people that are the reasons they have jobs. That's not for all the employees but there are some who are making it bad for the patients. I have taken my concerns to the right department leaders & even contacted MD Department of Health's Office of Health Care Quality. Things feel like they have honestly gotten worse. My husband has been given his breakfast while he's in his feces. There was a time that I came to visit him & he was still in the bed in his feces at 945am as his CNA was just setting in a chair. I had to tell her that he needed to be washed up & her face looked like pissed her off rather than feelings of shame because her job wasn't done. There have been times that my husband has asked to change him so that he wasn't put back in the bed. I could go on & on but I want to see if anyone will respond to this post. WARNING IF YOU HAVE FAMILY THAT YOU LOVE DO NOT SEND THEM TO BLUE POINT HEALTHCARE CENTER..... I put a complaint into the parent company on November 20th after my husband tested positive for marijuana. I called back today to check the status of the complaints and I was informed that it had been closed by the parent company without any investigation. I see that this nursing home and Rehabilitation Center isn't beneficial to the citizens of Baltimore because they are not applying the mission statement that's on the parent company website. I started my healthcare career in a nursing home and to see how far they have fallen hurts me too my heart.

B

Beate ZIPPERLE

I have a relative there. The smell the unprofessional staff and the neglect is unbelievable

D

Donna Taylor

This place seems not to care about their patients. My uncle belongings was taken and no more looked for them or cared. I wouldn't want anyone to have their loved ones in there. They just stand around a desk. Just there for a paycheck and to drain patients insurance. A shame. The state needs to look into this place. SO DISAPPOINTED!!!

D

Darrell Frenzel

would leave negative stars if I was able to. I was a resident of this hellhole for 2 years. Strap in this is gonna be a long read. The food was atrocious, to the point I wouldn't feed it to animals. Medical care was a joke, to the point that patients with open wounds be rendering their own care in changing bandages whenever they could get some. The little buzzer lights that a patient is supposed to be able to use to call for help, yeah they work. Getting a GNA to respond to one in under an hour required an act of divine intervention. Now not all the GNA's were worthless but enough of them were that the good ones got run to death and usually ended up leaving to go to better facilities. The actual nurses that I had for the most part were competent. Seeing an actual doctor was something that also required the good Lord to step in to help out with. Dentist or vision issues? Never saw one in the entire time I was down there. Podiatry issues? forget about it. Activities for the residents to partake in consisted of 90% of the time sitting in the dining room and watching TV. trips out of facility maybe 2 or 3 times a year, always some excuse as to why scheduled trips were cancelled. Theft of personal property was a major issue there, specifically clothing. Some of it was simply GNAs going to the laundry room and taking residents clothing to give to residents that didn't have anything when they came in. Multiple times some members of the kitchen staff were caught stealing cases of food and beverages meant for the residents. Most of the issues that occurred can be traced back to the revolving door that was the management team. 3 different administrators in the time I was there and the last one was probably the worst of the bunch. She was more concerned about making the place look nice than actually solving deep down problems like residents overdosing and dying from illegal drugs. Had 3 residents die in 1 weekend in Feb of 2023 from that. The physical therapy team for the most part was good but they lacked the proper equipment and facilities to really help anyone get better.

A

Antoine Washington

I would give it zero stars if I could. I wouldn't put my dog in this facility. No one answers the phone or return calls. So glad I got my brother out of this dump. Don't send your family here. The state needs to shut this place down.